A furniture store with quality merchandise in Wilmington (besides the very expensive one). I got my couch last September and it came with the wrong pillows. We are not going to spend almost a week without furniture. The end tables were metal weave. I believe they have a return policy of a few days, not sure. Horrifying! Recently I went to haverty's in Raleigh as I was looking for a reclining loveseat and wanted a certain color. I really thought it would adjust in a few day but it hasn't. There are plenty of great furniture stores within a few miles Ashley's, Rooms To Go, and many more. We were victims of bait and switch. Very unhappy with this purchase. Complete lack of repsect for the customers time and their money. So, I am stuck with a totally uncoordinated living room. Moving on to the next room to furnish, Havertys shoppers are often in search of bedroom sets, and Havertys delivers with beds, nightstands, dressers with mirrors, chests, bunk beds, and armoires. I completed the information then it asked me to call a toll free phone number. "Who was helping you?" The sales associate who helped me the whole time was nice and helpful, but clearly preoccupied with assisting her other client and coworker on the phone. At this point we are looking for a refund. Delivery folks are here. On second delivery another one was damaged even though they were supposed to inspect it at warehouse. The salespeople are kind, courteous, and helpful. I recommend you don't ever special order anything from Haverty's if you want to receive something like what you saw in the store or if you want a store that backs its product. These tables don't come with a protective topcoat? I immediately found the pieces that I needed for both my living room and family rooms. I called the store and got the number for the main plant. Overall, most customers have good things to say about the Havertys furniture options, but there were some disagreements about durability, delivery, and customer service in some instances. Some options can be a bit pricey. Founded in 1885, Havertys is an established furniture retailer located in 16 states throughout the southern and central US. We just bought a house in Raleigh and needed some extra pieces of furniture. We are still waiting for the materials as of 3/8/17. Over these 8 months, I have been astounded by the ineptitude of this company's inability to correctly assemble the bookcases in order to make them safe to use. Within a short period of time the material they used to manufacture the sofas started disintegrating and the sofas are falling to pieces. I am not going to buy furniture at Haverty's again. I needed to go to another website, take a picture of of driver's license plus, get this, take a 5 second or 5 minute video of myself before they could process my application. During those 3 months I talked to someone in customer service every other week saying that this was not the solution because the arms of the sofa were also peeling off. My Husband and I canceled the entire order. We have shopped here for close to 10 years and Mike Hill has always been our salesman. She really helped me find what I was looking for. On our first of numerous trips in we were greeted by salesman Mike Hill. We live in Clermont Florida. Browse Our List of Top Rated MattressesUnlock The Coupons. We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. I came in looking for a jewel-toned sectional for my living room. The protection plan is trash because nothing is covered. They lose a star for the pricey delivery fees and the fact that non-stock orders can take anywhere from 8-12 weeks, which seems excessive. When it final came in the day before delivery we got a phone call. I should have shopped elsewhere. We bought a bedroom set and a dining room table set. It took SIX visits to get it all done. Must pay attention to those fine prints or it'll get you like it did me. There is too much secrecy here. (Will F. was our salesperson). Well start sending you the news you need delivered straight to you. Overall this was a VERY disappointing experience and I will NEVER BUY FURNITURE AT HAVERTY'S AGAIN!!!!!!!!!! We were very impressed with the sales clerk. Going on 4th day lost waiting for new reclining end piece, and the delivery team was not educated on hooking up the pieces together and were so rough they broke the frame. chair replacement to switch the damaged chairs we keep receiving. I took half a day off from work, skipped a meeting at school and postponed all assignments to receive the delivery. They have lots of stock and could get me my sofa in two weeks. I bought over $10,000 in furniture in one visit, none of which was custom. Sorry. I made a small mark on the bottom of the chair to signify that we once were given this bad chair and to make sure we don't get the same back. No one seems to care. The delivery team was fabulous: friendly, careful, and efficient. I will no longer do business with them. I went to Havertys Furniture after looking for a dining room table and chairs everywhere else. Havertys customers tend to be happy with the selections and designs available. Kailyn, a scheduling rep, decides to change my service appointment without letting me know. THEN dropped it on the brick steps. We initially had a wonderful experience at Havertys in Columbus Ohio. I will never shop here again. So should everyone else. I would not recommend ordering any custom furniture through Havertys. We were allowed to browse the store and check back when we were ready. The backs had little cushioning, unlike store sample. (By the way, use this tip when buying furniture. After 2 weeks, I called and was told 2 more weeks. Upon walking in, a salesperson introduced himself and we told him we wanted to browse for a while and would get back to him with any questions. He is very knowledgeable about all the furniture and features. I had an appointment scheduled for today to change out of my damaged piers to the entertainment center that I purchased from Haverty's. When it comes to your own comfort, your own body is the only North Star. She was also informative, advising me of their 30 day price guarantee. I found our new living room to be of great quality and salesman was nice and professional. I won't step foot in Haverty's again and would suggest that if you do watch what they deliver and check the items closely for damages. Is this theft???? Needless to say, I will not be purchasing any more furniture from Havertys. When the two pieces arrived, neither piece sat like the model in the store. Can't tell you how many times I had to tell him (Bruce) and basically ignore him when he came back and back. Came on the day and time as promised. She was very knowledgeable about the furniture we were interested in. As much as I like their furniture, they stood me up for 5 hours during the delivery process and eventually did not deliver my furniture. How do I know I can trust these reviews about Havertys Furniture? They did nothing to remove it so we worked on it and it was would not all come off. Third call and they said it was pushed back 2-3 weeks. Total price exceeded $11,000. After reading your 1.3 STAR rating, I'm perfectly glad you denied me credit, but guess what, I will be filing a BBB complaint for ruining my credit score because of my refusal of your unethical demand. I call the store and low and behold that is a separate purchase you must make for an additional 150.00 per recliner, so the 50.00 difference per recliner is actually a 200.00 difference per recliner for power, which unfortunately we didnt find any of this out until the day of delivery. It's not. it's wearing horribly and once again just garbage. Get buying tips about Furniture Stores delivered to your inbox. He is fantastic, friendly, honest and super knowledgeable! We wound up working with Brooklyn and I can't say enough about her professionalism and actual HELP. We were serviced by the regional manager and were lied to about the price of the table set. After visiting 4 other furniture stores, Havertys is the winner! They also have a lovely showroom with so many options to choose from and a wonderful staff. We loved the furniture that we selected and was given a specific delivery date. The cons: Issues with durability and comfort were reported by some shoppers. Had found one on line but really wanted to shop local. I was livid and refused delivery. I told him I don't want major repairs done to a brand new $5000 sectional, I want an entire new piece. The price point is good and the sale price is reasonable. They has a 36 months no interest financing so I decided to apply. Would highly recommend you stop in as they have quality pieces at reasonable prices. So upset. Stay tuned! I could not be more disappointed. Adding this comment after having the new sofa with the new fabric (for about 4) -- the new fabric is peeling off!! she asked. Even though these stores are more expensive, I was glad to pay the extra amount of money SO THAT I CAN USE IT ONCE THEY WERE DELIVERED TO MY HOME. I calmly pulled out my phone and did a quick Google search to give him an idea of what I was looking for. Contrary to some of the other reviews, I didn't find the salespeople to be pushy. At this point, they could have given us a new sofa. Will definitely look here when we are in the market for more. The escalator was off. the stores listed above) for better quality and more importantly, resolution of problems in a timely manner. As a first-time customer, I expected superior quality and customer service. They would not sell the framed art to me until I gave them all my personal information to "create an account" even though nothing was being delivered. After 6 months, they will reorder. I'm only a little concerned about the quality of the product. I called their customer services department and was advised that I should have bought an insurance policy from their Guardsman insurer to cover damage. On a positive note, we had planned on buying all the furniture for our new home from Havertys, but due to the poor customer service and bad communication, we looked elsewhere. Came out again, replaced the couch. Within a month they were rusting. Very good experience with this furniture company. We bought multiple pieces- 2 sofas, end table, coffee table, and kitchen table with 4 chairs WITH the extended insurance/coverage that's offered. After visiting all of the stores and being disappointed for one reason or another, I ended up at Haverty's, figuring I would give them a try before making a final choice. We chose a bed we loved and were "upsold" to a power foundation. They changed the delivery of sofa 5 times. The pros: Nice styles and customizable color options available to satisfy most design tastes. Recently, I bought a sofa from Haverty's. No one else lets you do that. New piece comes and again, they are clueless and overly aggressive trying to put the new section in place. I doubt I could use it. They were there right when they said they would be. After purchasing our new home, we went to Haverty's to buy our furniture. We have purchased furniture from Gavigans prior but this time they didnt have the bed we wanted.. Decided to go with Havertys. As far as other services related to this transaction, all was very good. Fast Forward to the delivery date. We picked a beautiful bedroom set and even a set for our son. 2. I will not be going back. I purchased a large amount of executive office furniture (Whitlock II collection): 6 bookcases, executive desk, and file cabinet. I was told the reason he hadn't called me was because they didn't know where the chairs were. And that's when we cancelled the order, because a month is too freakin' long to have to wait for a stupid couch, especially when there are twenty other furniture stores in the area that can deliver on schedule. Nothing happened. He disappeared and was no help when we wanted to buy an item. Less than 24 hours before our furniture was due to arrive, however, I received an email informing me that the sofa was stuck in customs and wouldn't be delivered for another week. Probably will not be shopping there again. We had a great experience at Haverty's. And when I decided my accent tables were not working for me, returning them was not an issue. The end of the lesson: 1. Our content is intended to be used for general information purposes only. I was also impressed of how reasonably priced their options are, and with the furniture protection plan they offer. I flat out told her I'm not sending my identification to some website, would it be easier if I went into the store and applied, she said it would be the same process. Don't go. A person should have a reasonable expectation that new furniture would come delivered undamaged, right? She took me to the dining table and chairs area and let me look at everything. Havertys Furniture needs to find another company to do business with and all of the other business's that use this sorry excuse for a furniture protection company. He is like family to us! I'll take my money elsewhere. Haverty's at Towson Markeplace out of business???? I had to buy batting and restuff my cushions. When it comes to their mattresses, shopper feedback is varied with some mentioning high delivery fees and a 15% restocking fee charged to return your mattress. How lazy is that!? I purposely selected a firmer couch to prevent this particular issue. Dell is as very helpful, knowledgeable and friendly. Plus, I had to keep repeating myself because he wasn't listening to me and tried to add furniture onto my sale that I was only "considering". Their furniture is beautiful but the quality, in my experience, isn't worth the headache at all. I forgot to mention that I order them almost 2 months ago. They get warm, not hot. After speaking with the Sales Manager again and due to the fact that the furniture we wanted could not be delivered for months, we decided to keep the beds, which we regret now and just get a refund. We highly recommend seeing Mike . Delivery often takes 2 months or more and after it arrived it was damaged. He always makes the experience easy and fun and remembers important things about us. Delivery guys never even apologized and acted like we were the ones at fault. I have had Arbek Furniture for 25 years and never experienced the drawer slide breaking into pieces. All i can say is don't EVER buy this piece of crap protection plan. I definitely will refer Havertys to others, and will consider them again for future purchases. Too bad.furniture seemed niceover priced, but nice. We've bought several pieces over the years and recommended them to new neighbors etc. Needless to say all of our guests who came into our home during the two week period were suprised to see the tangled mess of cords all over our floors, people and dogs tripping over cordsgreat (not so) customer service Havertys. Again, I said I wanted to cancel and was told I would be charged 25% of my total order! A link has directed you to this review. We really enjoyed our shopping experience with Haverty's. the pandemic. Havertys raised their prices in the middle of a sale, then refused to honor the original price. We purchased around 10k in furniture and left excited. FAQ. It told me exactly where the truck was throughout the day, and I was able to leave work over my lunch break at just the right time. FIVE of which they did not arrive in the window time frame. Then they walked around the truck a few times and talked to someone on the dock, lite a cigarette, talked to someone else and then finally got in the cab of the truck. So a little Googling and lo and behold the part that broke is A: super common (so your implication that this was somehow too old to find anymore?? I was literally in the store for 15 minutes and walked out having bought a new kitchen table set and two matching barstools. Our sales rep, Adlai, was wonderful. I've had the worst experience ever today dealing with a furniture store on this level. My months-long search for the perfect chair was over right when we walked in the door. The first delivery was on March 19, 2022. Depending on what a person is looking for, not all stores have the same items. There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. The manager (Sid or Sam? What a joke! I hope this review is helpful. I am beyond happy! I would never buy anything from here again! I picked out a few choices and she helped me decide on the table, chairs and serving buffet. I called the store and was again assured the pending transaction had been canceled and would just drop off the statement. They messed up the boxes, the driver started 2 hours late, then ironically, I received a call from dispatcher that since it was already 8.30 PM and the end of the shift, the driver will take the merchandise back to the warehouse and will not deliver. Do NOT buy from Havertys. To my surprise, the driver bypassed my house and went to the last stop and did not deliver my furniture. The furniture we ordered was absolutely fabulous! The follow up calls came when they said they would. I negotiated a small discount. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. I called Customer Service by 3:30 p.m. and was told that I would have to reschedule, that the driver was done for the day. But if that's what it costs to get a nice sofa, so be it. We worked with a designer who should have looked at the dimensions and measurements of the couch she was matching the ottoman with. Decided to try 1 more time & got lyed to by salesman twice while in the store. This entire process was mishandled by Kailyn and Bobbett Guinness inappropriately attempted to cover for her. Go anywhere but here. Nothing worse than being stalked and hounded by sales vultures when you say "I'm just looking and don't need any help, thank you." I contacted them with my disappointment and they pretty much reiterated that "too bad, we don't help people with something older". Youll be throwing it away if you go here. Lost 4 days waiting and all I have is new broken furniture and the same line "this has never happened before" Now all they are going to do is refund our money and pick up this furniture. I am very disappointed in this, especially after the amount of money we dropped. Bought a recliner for over $500. As they are taking up the dresser up the stairs I notice a chip on one of the legs. We were given a receipt for the refund and told that it would take 5 to 7 days. I will defiantly be shopping there again!
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