They dont necessarily have to ask to get their money back: they can also demand a different size or new product instead. Connect your Shopify Store seamlessly to the physical world. If you see reasons containing quality concerns, you may want to stop sales of this product until you can troubleshoot. Manage returns automatically as the Loop returns portal enforces your policy automatically. After that you must click onto Add app to, type your store URL and the app will get installed upon confirmation. Loop is constantly adding new functionality that adds value to our customers and team and we are thrilled to have them as a partner. To install the app, you simply need to go to Shopify App Store and find this app with keyword Loop Returns. Loop lets you control how and when returns get approved. Take back your time: our branded returns portal handles return requests with the automation you define. We help emerging and established brands deliver their brand experience. Give customers the best customer experience with an always-on returns page. Loop is also constantly adding new functionality - though we would love it if less of these features were hidden behind additional paywalls - since the software is quite expensive. Create a high-level overview of your operations tasks all in one place! Why are they returning or exchanging these products and could this indicate a quality issue? Below your summary metrics, you'll find a Return Curve and Status. Customer service just got a whole lot easier. The Loop and Klaviyo integration allows brands to update customer profiles with returns behavior, send return notifications through Klaviyo, and trigger flows based on returns related events. The best part? Check the most cited reasons for returns. 120 N Racine Ave. Suite 100 Customers yayloh is a return management platform for online retailers. A customer return or exchange should be viewed as another opportunity to interact with a customer and leave them with positive feelings about your brand. We really appreciate the automation of the platform, and the optionality it gives our customers to fully customize their return outcomes. No User Reviews. It's important to understand if specific products are being returned or exchanged often and the reasons they are returned. 6. Oversee operations in one place with Clickup | Project Management Software. You can set up automation workflows whenever a customer or label gets created and when a restock is requested. To invite the customer to come back to your store, Loop Returns comes with a bonus credit feature that offers an extra $15 to use if they want to exchange their product. If the customer already has an account with your store, or has made a return previously using the same email address used to purchase the returned item, the store credit will be added into their existing loyalty card. Their service is disgusting. Loop doesnt charge any fees or commissions on exchanges. Loop transforms your return process from a point of friction into an enjoyable experience. Go to the Loop dashboard -> Settings -> Developers (see below): 4. We love the advanced & instant exchanges, and can't wait to start better leveraging their workflows tech for further automations. Click 'Continue to Loop' so you see this pop-up: 11. Helping you prevent returns before they happen. The reason they do so is apparent once you download the app. The back-end is loaded with features to help you create the ultimate returns experience. We've been a Loop customer for over 2 years now, having switched from a very basic returns software. And you may decide higher-risk transactions, like refunds, must be manually inspected first. Send return notification emails from Klaviyo instead of Loop. How long is it taking to process a return and receive the returned item? Imagine a customer needing to email you or complete paperwork to make a purchase. Shopify Returns, done right. All Rights Reserved. A refund can often signal the end of a relationship. This, along with chart B to the right, can help easily identify the products with either the largest negative impact on your business, or the products that perform quite well, are not returned, and can be used as a model for future product development. Loop Returns is a Shopify app developed by Loop with rating: 4.5/5 based on 14 reviews. 288 Mayo Ave., City of Industry, CA 91789. What if you could quickly send order data from Shopify to Google Sheets every time an order is created? Keep the business running smooth as clockwork by bringing all customized Dashboard of major activities, no matter who they are assigned to. If the order contains a number of items, the customer can select which items to return: 3. With features such as returns analytics dashboard, incentive engine, risk assessment, and more sellers get to make data-driven decisions to reduce returns and drive the bottom 12Return is the most trusted cloud-based solution to product returns management in a circular and customer-centric economy. With Loop, customers can submit return requests and receive shipping labels any time, day or night. Startingat$375/mo for 1,000 returns/yr. Brands use Loop to retain more revenue, generate net new revenue, and save customer support time by revolutionizing the post-purchase returns experience. Tracking Packages
Which products are being returned or exchanged at a high rate? Redefine your returns. Refund Amount: the total amount that has been refunded to customers. yayloh makes it easy for customers and retailers to manage their post-purchase journeys digitally. It accounts for all app reviews but prioritizes the most recent ones. Your portal and emails can be customized to look and feel just like your website. This will direct you to the page where your customers will submit their refund requests. Loop offers four ways to return products: exchange, shop online, store credit, refund, and shop now. BEWARE - Loop will rip you off. Our software is designed for growing Shopify & Shopify plus stores. Dropshipping, print on demand, migrate your own products, Build custom pages, add video, optimize images, Run ads, be easy to find (SEO), reach out via email or text, Inventory and fulfillment, better shipping, local delivery, Offer discounts, show reviews, sell on different sales channels, Manage finances, measure success, optimize your operations. Get help personalizing templates or tell us what custom workflows you need. If you have difficulty installing the Loop Returns app or want advanced customization then Hura Apps team - a Shopify expert is right here to help you set up for your success in no time. This final section has detail around your product assortment and returns. Enhances your business management experience: you can manage all of your customers' store credit in a single dashboard with more access and visibility than what is available on Shopify. Return Label, Store Credit, Exchange, Return Policy, Refunds, Manage Returns, Exchanges, Refunds, Return Labels & Credits. Starting at $165/mo for 1,000 returns/yr, Generates new revenue, delight customers, & increase LTV. We have over 8 years of experience with Shopify. If many people exchange this product for a separate product (e.g., Product A is always exchanged for Product B), consider using Product B in place of Product A in advertisements. This is helpful in forecasting to understand at what point, on average, you will have likely issued all returns and the velocity that they happen. With Loop, you can offer more exchange options to keep the relationship (and the revenue) alive. Loop will place the new order within Shopify, triggered by return package movements. We have a better way. Return to Loop -> Click 'Return updated' -> Activate -> Save. Customers save an average 20% in their first year and are guaranteed 10%. Give your team more data than ever before. The average brand converts 40% (!) This will help you identify where there are areas for improvement, or where issues may be occurring, or conversely, improvements and optimizations taking effect.
Copyright 2022 by Hura Apps. How to activate your Rise & Loop integration. Manage returns automatically as the Loop returns portal enforces your policy automatically. You may decide certain events trigger automatic approval (like an item getting dropped at the post office). All the customer has to do to start their return is type in their order number and zip code to view if their items are eligible for return. As mentioned above, return reasons for each product can help guide decision making around merchandising and sourcing product and help guide your fulfillment process to ensure customers receive the items they ordered and they are in good condition. In the URL box, paste the "Webhook Callback" you copied in 'Step 2' above. Learn more about Loop Returns integrations. It was founded with the aim of fixing the biggest pain of the online shopping journey, both for customers and retailers: returns. We are proud to partner with Shopify's most innovative brands. Return products to warehouses, vendors, donation centers, and repair centers. Enter your details below and well be in touch to learn more about your business. 12Return was To save time and improve your shopping experience, auto-magically generate labels and refunds. With Loop, you can create a customizable returns & exchanges application, adaptable to your business rules and policies. recommend products when a customer issues store credit or send a discount off their next purchase when they issue a refund. Shoppers can return their items with no hassle. The most disgusting experience we have ever had working with any app or any company in nearly 10 years of business. Dealing with customer returns can be a headache. Smooth for the customer and totally hands-free for you. Customers can seamlessly swap their products for any new variant. The correct link is the URL of the refunds page: Here is an example of a Refunds / Return Policy page where a store instructs customers how to submit their return: Once customers click on the link which directs them to the returns form, they insert their order number and zip code (this information can be found in the Shopify order email confirmation): 2. You may also consider reaching out to some customers to better understand why they made the exchange and if Product B better suits their needs. DO NOT SIGN ON TO LOOP. The Return Curve shows the average percent of orders returned over a period of time. The upsell feature in the returns portal is also a great add. The first table you'll see, labeled A above, has product level return detail. Give customers the best customer experience with an always-on returns page. This dashboard is ONLY available for merchants that have a Loop Returns integration. Send Return Notifications through Klaviyo. The front-end experience is simple. Instead, offer extra credit to incentivize customers with additional purchasing power. The exchange-first returns platform for growing brands. Its a great feature that helps you retain more customers and keep your refund rate low. Is it the same SKU in a different size or a completely different SKU? On the Developers page -> Click 'Create Webhook' and a pop-up will appear, 5. Return to the Rise dashboard -> paste the Webhook secret in the 'Insert webhook secret' box (see below): 10. It contains pie charts around failed exchanges and overall return vs. exchange rate. To the right, you'll see a visualization that shows the product that are being exchanged and what they are exchanged for. This can be used to help scale up customer support by predicting when your return volume will be heaviest after large sales days. Automatic return entry on Whiplash when a customer initiates return through Loop, Empower customers to choose between exchanges, store credit, and returns, Build in-depth reports to track SKUs and return trends for better return management. 9. With automated policy rules and shipping label generation, Loop helps to build loyalty post-purchase, saves your team time, and improves your operational efficiency. There are multiple measurements in return time. When you click on the toggle, a pop-up will appear (see screenshot below): 3. This includes exchanges. Turn refunds into revenue retaining exchanges with Loop, the returns platform for scaling Shopify brands. Feel free to contact us at [emailprotected] or in the chat box. Your customers can immediately use return credit to shop for new products inside your returns portal. ** Recurring charges, including monthly or usage-based charges, are billed every 30 days. The cost of our platform is determined by how many returns you make each month. Hura Apps is a Vietnam-based Shopify development team. The cost per return is lower for those Ordoro allows merchants to operate like large corporations at a fraction the cost. By providing complete returns automation, in-line exchanges, and your own fully-customized returns app, Loop takes the pain out of returns for your team and for your customers. The customer can then choose to exchange the item or return: 4. It is the most complicated and convoluted procedure. Gift Card: the delta outstanding between the credit issued and the credit used. You can view the details of the Loop return in your Rise dashboard -> Customers tab. Loop Returns manages the exchange / return process, leading to a higher rate of exchanges and quicker cycle times to get returned inventory back in your warehouse. Redesign your store's post-purchase workflow using Shopify Returns. This includes your brand's: Gross Sales: the total amount charged to a customer less tax. Order returns, exchange, return label & store credit refunds. Customizable with add-ons. And so is this Shopify app. 8. Shop Now: the total amount from the refund that was used to exchange. You may decide certain events trigger automatic approval (like an item getting dropped at the post office). Most of the apps on Shopify's app store are relatively easy to integrate. Store Locator One-click suggestions encourage exchanges over refunds. Sort by best sellers or most returns to see which products have the highest or lowest return rate in your assortment. of all returns to exchanges with Loop. Please contact your Loop Account Manager and ask for the Loop gift card to be disabled (so that your customers only receive the Rise gift card). We have since downloaded a cheaper app that we installed within 30 minutes, and had a live chat customer service function that was absolutely helpful. They offer integrated services that ensure a smooth experience for end-users. Launch a Loyalty Program w/ Referrals, Store Credit & Rewards, Havent created a store yet? Enhances customer experience: all store credit (triggered by a return, refund or via your loyalty program) accumulates in one place, making it simple for customers to keep track of how much store credit they have to spend in your store. If you wish to see greater detail on return reasons by product, just scroll down to the next table which contains a matrix of that information. Additional charges may apply. Item Didnt Fit, 2. Chicago, IL 60607. No matter the number of returns, your customer support team can relax knowing returns are processing in the background with ease. See at a glance that everything has been handled! When items are received in good condition, ShipBob will automatically approve the return request in Loop. Use of this website signifies your agreement to the Terms of Use and Privacy Policy. Finally, the customer can select to either be refunded with store credit, or via the original payment method: 5. The only support you receive is essentially to figure it out for yourself. The 12Return platform and ecosystem provide an all-in-1 returns management service for retail brands in cross-border commerce. We'll help you install and set up the app you want from scratch to a completely working structure that is ready to use for you. Why would they have to do it again? Developed and Designed by Huynh Mai Anh Kiet. Summary of Features:
And you may decide higher-risk transactions, like refunds, must be manually inspected first. Join these and 500+ other brands that are working smarter. From $165/month. Notifications proactive about delivery status
A streamlined and hassle-free return and exchange process is important for all direct to consumer companies, particularly those in the apparel industry where return and exchange rates can be very high. Customer service just got a whole lot easier. Safely install/uninstall Loop Returns app, Integration with any Shopify theme as per specification. For customers, the returns process is simple & effective - keeping them engaged & happy with your brand. Loop helps Shopify brands make returns effortless, saving you time and leading more customers to exchange than refund. Copyright ShipBob, Inc. All Rights Reserved. Loop's exchange portal drives more retained revenue, more repeat purchases, more positive reviews and fewer refunds. Loop helps you retain customers through one of the most fragile interactions they'll have with your brand: online returns. 360 22nd Street Suite 300 Oakland, CA 94612. You no longer need to share updates back and forth the integration will take care of it, automatically. This dashboard requires that you have a Loop Returns integration installed in the Daasity app. Here are a few use cases to help guide your decision making if you see a product / set of products returned often: The return reasons table gives you granular detail into the return reasons at the overall parent level and a more granular level. A return does not have to be a refund. This store credit is held in customers' loyalty card along with already accumulated store credit. Copy the Webhook secret code (as seen below). Their on-demand returns portal can be fully branded for a cohesive, end-to-end experience for your customers. Loop Returns makes it easy by allowing customers to return their items and request exchanges all in one platform. * All charges are billed in USD. If the product is often exchanged for another size, you may want to include comments on your site that this item tends to run large / small. There is time from Open to Close, Time from Receipt to fully Processed. This Shopify app helps to increase your customers' buying confidence and boost sales. Now with ShipBob, you can keep your team in sync by approving returns and exchanges, automatically. By facilitating seamless swaps of product variants, Loop encourages customers to exchange items before asking for a refund. In the 'Event' box, select "Return updated". This saves even more time for your team and gives customers what they need, when they need it. Smooth for the customer and totally hands-free for you. If you start to see patterns around size differences, perhaps messaging on your product pages about 'runs big' or 'runs small' may help improve your return and exchange rate. Any complaints or queries are dismissed. Copyright Ryder E-commerce by Whiplash 2022. Credit Issued: the total amount of store credit that has been issued in lieu of refunds. Immediately after receiving an unsatisfactory review, follow-up with options to exchange their products for a different product. Learn more on shopify.com (Opens in new window). Bonus: the total amount issued to customers who request an exchange rather than return. Loop lets you control how and when returns get approved. Trigger post-purchase Klaviyo Flows from events in Loop e.g. Daasity Professional merchants must contact their TAM or support@daasity.comto enable this integration and dashboard deployment. Design a returns system that looks and feels just like your brand. When buying multiple products or a more expensive product, you capture new revenue on the sale. Chart C provides a visual depiction of the reasons for returns overall. The complete solution to online returns You will find everything you need to make your online returns seamless from start to finish. They will coerce you in to a 12 month contract up-front. 2. With Loop, you can create a customizable returns & exchanges application, adaptable to your business rules and policies. Their app is a rip-off that doesn't function. This help article walks you through connecting Loop Returnwith your Shopify store to make any automation. For customers, the returns process is simple & effective - keeping them engaged & happy with your brand. DO NOT MAKE THE SAME MISTAKE WE DID. By providing complete returns automation, in-line exchanges, and your own fully-customized returns app, Loop takes the pain out of returns for your team and for your customers. 12. If the customer selects 'store credit', the Rise 'refund email' will be triggered. Loop will place the new order within Shopify, triggered by return package movements. Customers can seamlessly swap their products for any new variant. Feel free to add them to this feature request form. You will now see that the integration is 'Active'! Design a returns system that looks and feels just like your brand. Loop helps you retain customers through one of the most fragile interactions they'll have with your brand: online returns. Customers love in-person returns and they increase their lifetime value. On your Rise dashboard, go to the integrations page and activate the Loop integration. With the top skilled developers, we have done many projects for clients worldwide with high quality, on time and budget. With proper analysis, this dashboard can help answer the following questions: The Loop Returns dashboard is split into the following sections: The top section displays all of your top-level metrics in both dollar-amount and order numbers, that are important for the Loop integration. Loop Returns is a Shopify platform that enables merchants to simplify the returns process and encourage customers to turn returns into exchanges by offering 4 ways to return: exchange, shop now, store credit or refund. You can optimize your fulfillment workflows by using bulk shipping labels, automated dropshipping, inventory management, and omnichannel inventory management all within one platform. With Loop, you can ask for two tiers of feedback (1. On the Loop dashboard -> Click 'Returns Portal'. The next section has several views around the time it takes to receive and process returns. Use the Klaviyo customization tools to design perfectly on-brand return notification emails. The EcoReturns by Saara enables eCommerce businesses to reduce returns by an average of 30% using AI-ML-powered technology. Shopify brands can automate the entire return process with Loop. Finally, a single platform to personalize at scale, How-tos for getting started and growth. Nearly one month later, my own team dedicating hours each and every day - the app is still not installed. The front-end experience is simple. Customers will enjoy a seamless return experience that automates the refund and return process so that your team can concentrate on more important work. Loop cuts down on the time it takes to process a return and integrates with your Shopify workflow. If you haven't already done so, set up a Returns page with a link to your Loop refund form (see below). When customers ask to return, it doesnt always mean they want their money back they may need a new size or want a new product. Your customers get frustrated when waiting for a shipping label. A fulfillment expert will get back to you shortly. Loop is also the only solution that gives customers extra credit to continue shopping giving you a better opportunity to keep the relationship alive. You can customize this email from the Rise dashboard -> Email Builder -> Refund email. There are many other things for your team to worry about than returns. For customers who have returned items using Loop, the Source of their store credit will appear as Loop Return (see below). Manage your online store more efficiently with both a dedicated Shopify returns service and Whiplashs seamless Shopify integration for maximum clarity and convenience. The Return Status shows the current state of returns and if they are Open or Closed. Our software is designed for growing Shopify & Shopify plus stores. RMA & Returns
By syncing MESA and Loop Returns together, its going to be easier to track and manage all of your customer returns. The Rise and Loop integration enable your customers to receive store credit upon returning items to your store. What product are customers exchanging into? To uninstall the app, you simply need to go to https://www.shopify.com/admin/apps, find to Loop Returns app and click the garbage can to uninstall this app. We are going on our fourth year of using Loop! The back-end is loaded with features to help you create the ultimate returns experience. The overall rating reflects the current state of the app. Save time, reduce costs, and retain revenue. No matter the number of returns, your customer support team can relax knowing returns are processing in the background with ease. You can reduce the time spent managing returns by more than 90%.
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