Nail down strips (I think) might chip off the concrete instead of holding the strips down. What's under your feet (or however you get around) is as important as anything when it comes to home. It is a good buy because there is little waste. They said they have been trying to get through and this is a lie. that was the first incorrect measurement that had already been sent back. The carpet was salvageable but some pad was not. And another thing to consider is that the big box stores don't use the best installers. I always talk to Mike. Need Help? Use of this site is subject to certain Terms Of Use. Can anyone help update this garrison without changing window color? May never happen. The old saying, you get what you pay for. Wou Would have taken me literally 15 minutes to clear. HD installed carpeting in 2 bedrooms and ruined my just-painted baseboards and walls. b) It's a crapshoot. Lowe's was having their free Deluxe install sale. Installed Nov 2016. Now I get to see how it stands up to a two middle-aged, childfree, no pets, non-smoking, household. 2000-2022 Home Depot. but would never buy for the living quarters of my home. I told them I wouldn't be available until after 4 and they made the note in my record and said the guy would be at my house around 4. One was the store owner and another was a 20 year salesman at that store. 2000-2022 Home Depot. Need Help? The installers were very professional and super clean. Carpet, Foss Peel and Stick Hobnail Gunmetal Texture 18 in. NEVER, EVER, EVER Again. It's been a long time, but had carpet installed by Home Depot 15 years ago at a previous house and was very pleased. x 72 in. Products shown as available are normally stocked but inventory levels cannot be guaranteed, For screen reader problems with this website, please call 1-800-430-3376 or text 38698 (standard carrier rates apply to texts), 8mm 1.75 in. Good luck! The carpet install was not done correctly. Could have been sooner but I had other commitments and was not under any time constraints for the holidays. I still felt that 211 sq. I had the bit that came with a box of tapcon screws; the "knowledgeable" person in the aisle said that those bits work well with things like cinder blocks, but suck for concrete. ft was way to high and went home and measured myself using 12 ft. widths and did not feel they could save anymore seaming. i wai 7 weeks for the install and they would not install the carpet because i had a few boxes in the floor i had been living out of until i could get new carpet. I used Home Depot's contractor. Screws? Place a piece of heavy cardboard between the tacking strip and the baseboards as you nail them to the subfloor. And he had to come out on a day I was working so I rearranged my schedule to meet him at 4pm. We could have carpeted another room plus still had runners left over. Check out the A to Z handbook here. They came out and measured and chose carpet for that room and the foyer only. Time. Don't ever attempt to do it. In the few times I've had to use glue due to damaged concrete, I've used Chemrex. Never again. I called the installation department at Lowe's only to find out that my contract had never been sent to the installer so they had no idea that they needed to call us to schedule an install. I initially started out very happy with this flooring selection, but would definitely not use this same flooring again, for our lifestyle. Christine told me no but she would call the company to see what was going on and would call me back. Dark Bronze Aluminum Tap Down Stair Nosing Transition Strip, Silver Fluted 36 in. x 18 in. My basement flooded almost 4 weeks ago. BUT, the carpeting was lumpy. We reviewed the rooms to have old carpet removed and new carpet and pad installed. Estimated to be about 350 sq ft. The employee that helped me didn't know for sure if my carpet selection qualified but said she thought so not including holidays and weekends. Never did get made right. They will ask you to steam clean a brand new carpet at your own expense before they will even begin to discuss remediation steps. It was up to me to find someone to install. Normally, I find the stuff myself; but someone actually offered assistance. Make a utilitarian mudroom snazzier and better organized with these cheap and easy ideas, Make fluffing and folding more enjoyable by borrowing these ideas from beautifully designed laundry rooms, Make overnight guests feel comfy and cozy with small, inexpensive niceties, Make your bedroom a serene dream with easy moves that wont give your bank account nightmares, Borrow these modest design moves to make your workspace more inviting, organized and personal, Bumps and thumps might be driving you crazy, but they also might mean big trouble. I have used both and Lowe's is by far the better. Measure the length of each wall in your living area. As stated above, a lot depends on who the installers are. You have to pay these installers something and these stores are not taking it out of their profit. Some people think that when they're making an investment in wall-to-wall carpet that it's something that they can't ever change out, says Swanson. They left it in pieces in the kitchen! I love Home Depot and Lowe's for lots of things, but I have seen them drive honest, hardworking dealers out of business with their "offers" that always sound too good to be true. In one store, there was not only no data, but also no prices. The backing came through the fibers leaving a knot the size of a quarter . I just did carpeting put in I would not recommend Lowe's they're installers customer care is horrible. Had to run to the store. For a more elegant, natural look, explore a higher-pile, yarn-dyed carpet (where the fibers are dyed before being attached to the backing) that will set the mood and provide a touch of low-key sophistication, like many of the options from the Home Decorators Collection. Just finished the basement last year so the carpet isn't a year old. I ordered carpet from Home Depot in Naples FL. Nothing. c) It always took forever to get an installer back to fix a problem Having said that, the special-order cabinets that they sell are quality products that you can get for a good price. I need to carpet a family room. Get a good pad, my favorite is Mohawk SmartStep. But yet again, I had to call and call and call to get the actual service appointment set up. They put hundreds of staples into my original hardwood floors when they attached the under padding. They advertise they can install in 5 days. Staple the padding to the subfloor around the perimeter of the room in six-inch intervals using a staple gun. It was considerably more expensive at non-big box stores so I came back to Lowe's. I asked them to stop and they refused. So far, it looks great and feels wonderful. i could have had it done before they got their tools off the van. I have been in the flooring business for a long time. I so miss the independent suppliers in our communities - they have been forced out of business by Home Depot and Lowes. I had limited time and the salesman did too. It took three weeks for a supervisor to come to the house and fix my problems. Tackless strips have at least three nails that run opposite the tacks. It appeared unfinished around the edges. Carpet Transition Strip. I'd have finished, but I kept hearing a commercial on pandora for 4 bags of Scott's mulch for $10. I can reject non-essential cookies by clicking Manage Preferences. They were running their usual "no interest" special deal. Always try to buy local..and in the case of flooring that could be 1/2 hour away! Come visit our showroom next to ADAC Atlanta Decorative Arts Center or call us at 404-233-8958! Not a singe one of them had any data at all on site or in a file. Any advice greatly appreciated! Also a nightmare. I picked out some carpet and told the guy I had an independent who already measured my carpet and knew how much I needed. I call them. Zinc-Plated Carpet Tacks (2-Piece). He does, however, recommend taking up the old carpet on your own, which will save money in the long run. Lowes, I was a solid customer and even drove across town for you when Home Depot was right in my neighborhood. By using a palette that is pulled from the stone [light taupes, buffs, grays],, the clock and mantle will be the focus on this wall and the other objects will be place holders /fillers. It was very easy to shop there and everything was upfront and easy to figure out. And in the case of busier stores there are more than one so it may become luck of the draw. Products shown as available are normally stocked but inventory levels cannot be guaranteed, For screen reader problems with this website, please call 1-800-430-3376 or text 38698 (standard carrier rates apply to texts), Using the right thin nail for your DIY project will help bring successful results, #3 x 1.75 oz. After youve landed on the dream carpet for your space, next comes installation. Kitchen cabinets, remodeling through Lowes or Home Depot. She the person in the complaint dept took her own photos. Brandon told me he lives in Rosevurg so he needs to leave town by 3:00 pm. What are you kidding! Good luck! The appropriate product would be BASF Masterweld 948. He said the installation is free but they had to have their people come out and measure. Ramset with the shortest nails they have is what I'd go for. I am writing this review on June 8th and the install has not been completed. And whether your carpeted room becomes the snuggle-on-the-floor, well-loved center of your childrens life, or the high-end bedroom oasis of your dreams, one things for sure: this isnt your grandmas carpet. I called the store manager in Naples, Alberto promised he would get right on it. Hole 2: in like through butter. I cannot see if you have a hearth but, if you do, place a simple cushion on it that is - perhaps monogrammed? I spent $3300 and they do not stand behind anything! JavaScript is disabled. He did exactly what I expectedmeasured and said, "yeah, carpet is fine, pad needs replaced." Ok great! It's the upstairs padding that the installers could not take back to the store because they only had room for the bad carpeting. You must log in or register to reply here. So disappointing. Products shown as available are normally stocked but inventory levels cannot be guaranteed, For screen reader problems with this website, please call 1-800-430-3376 or text 38698 (standard carrier rates apply to texts), #3 x 1.75 oz. However, having nailed the stuff myself, it can be an absolute PITA depending on the concrete. ft.and I still had plenty of carpet left over to use as runners. I've never heard back from him either and the phone number he gave me always goes to his voicemail or refers you to another person that I have also left a voicemail for Kerry! The measuring guy came out in two days. I would imagine a retailer the size of Lowe's is keenly aware they cannot ask me to drop a dispute, nor am I able to drop a dispute once a ChargeBack has been processed. There was also a $16 charge to test for lead because my house was built before 1970 something. Then buy a box of 3/4" to 1" concrete nails. Leave 1/8 to 1/4 inch of space between the padding and the tack strip. Now I have to find someone strong enough to drag the carpet out to the street for the city to pick up since the installers did not put it in an easy place for the city. Note that the Home Depot warranty for delamination: ONE YEAR. Customer service still matters. Some said they contract and also have some in house guys. That's why this fall, we collaborated with The Home Depot on an A to Z guide that'll give you the confidence to make flooring choices you'll love. Do not buy carpet from home depot. Wall-to-wall carpet is an ideal option for flooring because it adds warmth and comfort to a real estate investment. Also had carpet installed in our living room and hallway. Waited three more days with still no call. The only upside so far has been that the installers did a great job upstairs. I'm not afraid to drill - attempted that last night; killed the bit in 2 holes. Geneva Blue (Provia) Doors & Contrasting Shutters. Turns out that when they're helpful, it's even worse than when you can't find an employee. If for some reason I had to glue them I'd use Simpson SET or SET XP for no other reason than I always have some around. I do not believe their installation is free and I know it can be as little as 59 cents up to a dollar or more a square foot. Report only noted the basement stairs to be replaced. They are unforgiving if you have a disaster, like spilled olive oil, of if you upgrade your 65 lb German Shepherd to the 100-pounder model that drools and spills out of his flabbery jowels a half-cup of water and drool at a time every time he drinks from the water bowl. After that experience, i am buying my carpet from Lowes. I sold kitchens at Lowe's during the recession (desperation job choice) and I can tell you that a) Their installation services are a profit center and they charge 30% above what the independent contractor/installer charges. I took my time selecting a color and install was set for a week after ordering. The number one complaint with Lowes and Home Depot is the installation, not the carpet. Yes that might be true but I needed to be there to see and pick out my caret anyway so I preferred to get it all done in one step. I setup the install for the pad. It's just ridiculous. I can not tell you the nightmare we had with carpet and tile with Home Depot! We are extremely concerned. But if you actually think about why you like standalone rugs, more than likely it's because it has a great pattern in it. I use Home Depot on Happy Valley and Lake Pleasant Peoria Az. 5pmnothing. It comes in 12 and 15 ft widths. I need something of some sort of quality but don't want to break the bank. Installing carpet yourself can save you money as you upgrade your flooring. Right away we got the water removed and the carpet pulled up. To me the most important thing is the install. Here is the deal. IT WAS HORRIBLE!!!! Shame on them. I was planning on having hard wood put into 2 other spaces but will call someone else. Just dont have an in-house (carpet store) bindingthat is what looks cheap. 5/5 came and went with no call. Well, I went to a bunch of local carpet stores to see what kind of deal they would offer. As a consumer I already knew that :) but thanks. At Lowes, I was able to see, on an attached label, each carpets twist count, face weight, and density of every carpet. Such a relief. Every. In most cases we are exactly the same but our installers are being shown as paid what they really get and deserve. The guy was again supposed to come at 4nothing. I am extremely disappointed. A power stretcher is an expensive investment, so you may want to rent one from a tool supply store. So finally, we have an appointment to have our carpet installed (4/17). I was told their install people would contact me to arrange the inspector to come out before anything was replaced. The box stores are complete trickery. He lied and said he had called. Let us change your mind about just how refined the material can lookno shag required. Sent them an email and here it is they want our samples before deciding what to do?? In the process of preparing to sell, I had a stretching company come in. We have used Home Depot though the years and were pleased with each install in the past with the exception of our last Install. Good Housekeeping participates in various affiliate marketing programs, which means we may get paid commissions on editorially chosen products purchased through our links to retailer sites. I was told that someone would pick it up. Called Lowe's again and they again said they would contact the installer. I'm not sure how the guy that measured managed to be so far off but we paid for way more carpet then we needed. Carpet Trim, Hardwood 2 in. It took 30 minutes in the store to find someone to help me only to be told I could have ordered a measure on line. They began work at 9am took up old carpet, cleaned up old pad residue, laid new midgrade Odorban padding, installed carpet and was finished, vacuumed, old carpet in van at 11:30. Nothing. I will give you my experience with Lowes. Also, there was a TON of carpeting left over. One week later and she never called me back. It feels like you are trying too hard to fill the space. x 1-3/8 in. Buy your cabinets there only after vetting the design through someone you trust or by giving them a parts list and not having them design at all. The front door closed only if it was locked and the screen door lock (when you are inside) won't unlock unless you fought with it for a few minutes. It was the exact opposite at the local stores. Local store prices may vary from those displayed. Often carpet remnants can be picked up for bargain prices at retail stores. We lined up the "inspector" to come out and basically see what needed to be done. All went well until, we were told that although they disassembled our beds and moved them they would not put them back together. So I never heard back from him either and when I called the desk person said the person he assigned it to went on vacation and would not be back for a week. Lay your precut carpet, measured to fit the space, on the floor. GO with a PROFESSIONAL. I'm not sure what kind of aggregate was used, but hole 1 - in like it was going through butter for 3/4", then stopped dead in its tracks for 10 seconds, then slowly went to the required depth. That's because they are. Showed the photos, talked about the install and showed the samples vs what was installed. So the order for our new carpet was placed on 4/21 and we were told it should be in by 5/5. I called the next day and blasted the guy. If they shove you through their Central Production Office (CPO) or Installed Sales Office / Department, RUN! Make sure the carpet is securely fastened to the tackless strips around the perimeter of the room using the same procedure. I've never used it for that purpose, but it fits the bill. I have been very please with them. I recently had carpet installed and they did not remove my old carpet. I used Lowes on Moreland Ave Atlanta. It will take the city several weeks to collect all the pieces. The drill bits that come with tapcon screws can tolerate many holes (I drilled a bunch into the same concrete when framing the basement), and go in quite quickly with a hammer drill (albeit loudly). Do yourself a favor go to a carpet company don't use Lowe's. I let him know we don't get home until 3:30 pm but that the store assured us that would not be a problem as they do measurement until 5 pm. If you purchase the bigger size package of screws (~100 screws or so varies with size length of screw) it usually includes a bit. Do you have a hammer drill? I don't know where you are located, but there are lots of flooring stores out there that do stock carpet. I put that in quotes, because to speed things up a bit, I wanted some plastic anchors that you simply drive a nail into, rather than screw into. I called the store tinker them know their installers quit at 3 pm and wondered if they had other installers. Do not buy a major appliance online from Lowes. We got a sale price on the carpet and installation. 4:15 I called and "Sean", the remote customer service with Install guy says he (the inspector) is about 3 minutes out. I've been waiting for 1.5 months for Lowe's to fix my defective carpet. My company takes a stance on this crap. Purchasing the carpet alone was a nightmare and should have been my first clue. I have also paid for half of the carpet by now. THEY AND THE INSTALLER WOULD NOT STAND BEHIND THEIR WORK !!!!! I have recommended Home Depot before for runners, etc. The salesman was knowledgeable and helpful. If you have any incident with a purchase you've made from us one of us will give you the proper instructions necessary to resolve the problem. https://www.youtube.com/watch?v=qYEiC-zxOUk, https://www.master-builders-solutions.basf.us/en-us/products/masterweld/masterweld-948. By clicking Accept I agree to this, as further described in the Houzz Cookie Policy. Please call us at: 1-800-HOME-DEPOT (1-800-466-3337), Please enter in your email address in the following format: [emailprotected]. Because of my rooms dimensions I chose the 15' width. Transition Strip Seam Binder, Pewter Hammered 144 in. Go local. I know that they add at least 10% extra to your measurements but it was ridiculous. You are paying for the installation one way or the other; increased price of carpet and pad or stating you need more carpet than you do. Finally on 5/9 we're told that our carpet is in the process of being cut and it should be in by 5/12. That is only 408 square feet of carpet. He was as useless as the guy who took me to the section for carpet transition pieces when I clearly explained that I wanted the t-transition piece that matched the oak to go from engineered hardwood to tile. The challenge with a Lowes or Home Depot install is you can't speak for the entire company of installers. You need to do some research on twist count, density, and face weight among other things such as nylon/polyester etc. ASK about their subcontractors. My husband and I took it upon ourselves and went inside to the store . Learning how to install carpet can seem like a challenge. When my basement was done the guy did in fact nail strips into the concrete (not sure if with a hammer or powder). Done. They seemed to be able to get through to me for that. A week later I called again and was told that someone would pick it up. They installed the wrong color and will not fix the problem. I need it ASAP! This estimate includes the cost of the carpet, padding, installation, and carpet removal. The nail either goes in nice and easy, or you need excessive force to even do anything, the latter results more often in chipped slab. They could not even order the correct carpet until the manufacturer received the wrong carpet back. I offered to screen shot my recent call log and send it to him. Has anyone had success with either of them? The installers were subcontractors. I always thought Lowes was a cut above. I've been waiting since January 18th 2018 for Lowe's to finally finish the install of my carpet, and I would imagine I will be waiting a bit longer. Everyone else seems to get through just fine on this phone, but for some reason this Install outfit can't figure out how to make an outgoing call. And one did not install at all and would only sell me the carpet. I might also add that I have had 4 large rolls of carpet padding in my dining room since the day of the original install (4/17). I know this is an old post, but still. I had a higher end carpet installed in 2007. The installation was incompetently done, bent wood nails where there was cement, far more seams than there should have been, and the carpet was delaminating like a zipper. I called corporate and Michael promised they would get this done and woud take care of me, and he gave me a case number. Picked out tile and carpet at Lowes. I ended up just getting a new, better bit for the drill; yes, hammer drill. The three man contracted install team, Delgado from Keller Interiors, came 30 min early. By this time I know that they are not going to call me. They removed all of my original baseboard shoe molding. The measurement they came up with was 211 sq. So I called them. You use concrete tack strips, same thing as regular but they have concrete nails instead. We were notified when the carpet arrived and told that the installers would be contacting us. I do believe that Lowes has good carpet, but I would be afraid to use their installers.for measuring, but then again was it the installer who came up with that number or Lowe's. I've never seen glued down tack strip, always nailed. Of course they will!!!! They had to have the guys work redone after fighting with lowes about it but my FIL just stepped into lowes for the first time in 7 years because they left such a bad taste in his mouth. This is the kind of thing that makes me wonder how they make money. Horrible. . Carpet strips are easy to install on plywood or wood subfloors and provide a reliable anchoring base for carpet. He writes a report and submits it to this outsourced install company who has, at this point totally disrespected myself, my time and my work. There were also charges for tack strip and removing shoe moulding. They came out and measured and we ordered carpet. What were you planning on doing with the holes? The measuring guy was supposed to test baseboard paint for lead but did not. These strips are constructed with tiny attached carpet tacks, often referred to as tackless strips because they don't require individual tacks, according to Home Depot. When they know you are a Lowe's customer, they transfer you to Lowe's people. I repeated called and complained. Also, a better under pad always helps make a cheap carpet feel better. There were no reports on our living room? We just purchased carpet two months ago from home depot. I'm talking huge black marks from their shoe bottoms. NO show, NO phone call. We did upgrade the pad. Nail the carpet tack strip to the floor using a hammer. They dont care about you. Has anyone ever seen these Trump Home candle holders? First of all to shop for carpet you have to understand the qualities that make a good carpet. Wished we gave Home Depot all our money. What about liquid nail to glue the tack strips. Lastly, and most importantly, I asked them who did their installation. 2000-2022 Home Depot. Waited three more days with no call. We finally purchased the carpet on March 5th. Yep, I knew that. in fact getting ready to have them replace everything I had HD do before. But if you're making an investment in a really good area rug, you're not going to change that either, and wall-to-wall prevents any awkward layouts within a space or rug slippage.. I called. Total frustration, I cannot even believe I'm still waiting I should have canceled my order long ago. Misled again, it took 3 weeks. You cannot talk to the company. That's where the low install prices are made up. Its hard to find a "private" installer anymore no matter where you go. Not a chance! Shame on you Home Depot. Zinc-Plated Carpet Tacks (2-Piece). I will definitely buy there again, if I need carpet. I read the comments here and at a bunch of other sites saying how local carpet stores are much better than Lowes. 5/12 comes and goes with no call. UltUltimately they refused to install and left. At lowes the carpet was organized with the designated qualities such as nylon, polyester, pet friendly, extra soft, and allergic. Use of this site is subject to certain Terms Of Use. So, I called Ryan and he knew nothing about it but when I suggested he speak with Scott and call me back he rudely informed me he was standing next to Scott when I called original. so I went to Lowes and asked why they would require so much more carpet and I was told that when they install carpet, it is installed so they use the least amount of seaming. The only thing that really caught their attention was submitting a CC dispute. Thanks -- The top portion of your fireplace is sloped and the large vertical candleholders bicker with this stone backdrop. You can get just as lousy an install at the local store as you do with the big box stores. 4pm rolled aroundnothing. I am considering this co. So, for instance, if I wanted only to look at polyester, I had to flip over every carpet individually to see if it was polyester. That was a month ago. Big difference between serging and binding. To my knowledge, they're still made in American and Lowe's offers a lifetime warranty on them. Fortunately, carpet is making a comeback in a big way, and The Home Depot stocks it all, whether you are looking for a specific color, texture, or feel. I checked out some carpet stores but they seemed very over priced and couldn't get the carpet for 3 weeks! You should easily get 25 or more holes with the bit included, Extra bits aren't that expensive as well. Visit warehousecarpets.net or call 800-526-2229 to speak with a sales representative before purchasing carpet from either home improvement store. There were no calls from him. They are revolting and I would give them negative stars if I had the option. Mind you it was a brand new house and there was nothing in the room, how in the world can you get an incorrect measurement with a lazer measuring tool with nothing in the room! The install is everything. We have done all the leg work on our end. x 1 3/8 in. The cardboard protects the baseboards from unsightly scratches and gouges caused by hammering. Don't do it! We wanted a higher grade padding in our high traffic rooms. Next up: choose the carpet construction that's right for you, which will generally fall into the categories of cut pile or loop pile. It is simply a play on numbers especially if they are offering a free or 37.00 install etc Because I am a business owner and am also in the business of educating my customers I will tell you simple facts: The box stores do not pay there installers nothing or 37.00 to install the carpet nor would we. I can switch to a diamond bit, but glue? We struggled to get the padding that we wanted because (according to the salesperson), their systems are too antiquated to recognize the need to vary padding from room to room. Within a week it had wrinkles all over, but I didn't do anything because of the hassle of moving furniture and lack of time. It was installed and the installers were OK but they left something under the padding in places that felt like a pebble or something. Sadly, I did not read the carpetprofessor website, which warns against big box stores like Home Depot for carpeting.
Sitemap 0