I am an electrical engineer and these are unsafe and don't comply with Australian standards. Had this unit for a few years, always cleaning it regularly. I found the cell has contacts on the sides that connect to wires that go to a transformer coupled with a high frequency device that resembled a part that connects a high voltage charge to the old CRT TV Tubes. I just want a brand new undamaged non-defective purifier. It does pretty well for absorbing odors, but as for dust no, it doesn't lessen the amount of dust. I smoked and had 13 cats and a dog and a room that once had mold problem - ALL SMELLS AND EVEN THE MOLD SMELL IS GONE. We bought a ProShield air filter from a C. Big Box Discount Store, BECAUSE it didn't require filter replacements [just looked online -- they no longer sell them]. They have lasted several years so far with no issues. So I dropped it off to at a store and a month passed and they never called me. Then was dumb enough to purchase another one from QVC That quit after 5 months they are only used at night as a fan and white noise machine! prone. Left a message and will probably just return this air purifier. When it is working, it is great. A 6" to 8" long duck or chicken wing feather easily and gently gets between the layers of the Truman Cell, to help scrub off otherwise hard-to-remove grime, without damaging the thin wires on the cell; soap and water alone, fails to remove some grime off the metal plates and wires, if physical scrubbing is not done. Thoroughly rinse the Truman Cell with clean water. I said, "If you know your product turned out to be bad, how dare you so cheerfully attempt to sell me another." Patented Oreck technology works like a magnet, attracting and capturing dust and allergens from the air. I just bought Oreck XL by phone after a TV ad with 50% plus a fridge purifier. We put them in front of a fan over night. I am saving and sparing anyone else the troubles. Very unhappy with them. There is kind of a handle on the yellow filter that you pull straight up. I was told that Oreck does not make any medical or heath claims. URL to register the product doesn't exist. I called Oreck and they reached out to store and they moved on the process. Any loss of contact will cause a fault and trigger the light. I had to redo a few after I had it working. I had the whole unit replaced once already as the, I bought this unit directly from Oreck in 2011. Sometimes a full soapy water cleaning; sometimes must resort to canned air to blow it out. I even asked how much to pay for 3 months, and they said $55.55 x 3 months. No consumer response. They have to be completely dry before you put them back in. They have reduced the dusting and truly helped so much in reducing allergens. Sorry this is long but without a good explanation of what lead me to this, you would probably think I was working for them, which is not the case, I actually have another used, but newer model with a new problem and came here to see if I'm the only one that has a Truman Cell that's stuck inside and cannot be removed?! I called Oreck and they took care of that issue. It's more like some weird chemical smell. One of our new housemates says it smells like it makes Ozone; she's afraid of breathing that, for fear of making her asthma worse. Place in sink, bathtub or other location where cleaner can cover every surface. Unit has not worked for several years. They do not care and service is **. the, I bought the "refurbished" one from Amazon Warehouse. I cant believe they are still selling these things for such a high price!!! It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Take the screen and the big yellow filter out and wash them. They deceive people! That was 3 years ago. I bought two Oreck XL professional air purifiers. A link has directed you to this review. This product is not purchasable on oreck.com, Up to $120 off our Elevate upright vacuums, Free standard shipping on orders over $99. Unsubscribe at any time. Oreck FAILED TO SHIP on our purchase and never delivered this so-called free vacuum cleaner as per their advertising. The Truman Cell actually attracts dust to it and it's filtering system works quite well. It means that it has too much dirt in it. Yes, when large particles enter the cell it burns them to a fine powder then it sticks to the plates. When I bought my 1st XL Air Purifier Ionizer, it was used previously by someone who obviously never cleaned it. We use a sink full or water and a little dish soap. Do not trust this company ever again!!! Did that, same problem. Only if I let the unit go for several months w/out cleaning do I see the amount of dirt and contaminates that the infomercial shows. She was more active and even looked better. Can I say how happy we were with the outcome. I continued to pursue with it. Except for that thin area where the tab that snaps loose the entire container is lined with a super thin coating that seals the aluminum and keeps it from oxidizing and turning your hands gray to blackish. Thanks for submitting a quote request. The reset button is ready to press, starting the machine. ORECK produces faulty units. The cleaning solution costs almost $10 a bottle. I never receive any calls from Oreck. This is why they need to be cleaned every 2 weeks and they need to be 100% free of any residue or they will end up losing their ability to catch the dust. I am very unhappy with Oreck's repair service or concern. I depend on the unit. Very difficult to reach ORECK, so at own expense, $33.00 shipping, I returned unit to ORECK asking for repair or replacement. I wasn't sure where to find Stainless wires especially that thin, but I did, it's a major part in old CRT monitors. I purchased the air filter hoping to remove much of the dust and pet dander that the Oreck ad said would happen. Remove the Truman Cell by pulling up on the handle (located across the top), lifting it straight up and out. There is dust on both units and around which needs wiping all the time. Close the Top Cover securely. Reduces common household and chemical odors, such as stagnant kitchen smells and paint fumes. The reset button on the plug will not reset. The problem is regular soft wire like copper is easily cut by the aluminum plates when the metal is pushed back flat. My unit has stopped removing the odors in the home. Luckily qvc is awesome for returns and I was able to send it back. So I cleaned it and had no knowledge of the cell or even bothered to look at the cell construction since it was caked with dirt and dust. But my baby got sick and was suffering for respiratory problems. This profile has not been claimed by the company. I found this online. The Truman Cell is specially designed so that it can only be inserted in one direction. Unplug the air purifier and lay it on its side with the hinged cover on top. I have used the air filter cleaner, but there is never anything to clean! We guarantee every transaction you make will be 100% secure. I can't tolerate the spray cleaner product. I am so disappointed that Oreck pulled the trick of discontinuing the filters for the Oreck air purifier that I bought. I sit the fence of my stance with Oreck these days, but I'll always be among those who remember that, at one time, Oreck was the best. QUESTIONS/SUGGESTIONS: Oreck needs to be more clear in their product descriptions: 1. One night I heard loud cracking sounds and noticed sparks flying from the Oreck. The first 6 hours I thought the purifier was very noisy. It just switched itself off and will not power back on. The red light is only telling you that you have lost your connection with the current flowing through that cell. Stopped working completely with lights flashing. This product is useless, expensive, and a scam as far as I am concerned. Like other reviews here, I have to admit, there was a moldy smell before the faulty unit died in the bedroom, which the smell has now gone. I called Oreck again and spoke with someone. CLEANING: I had some challenges learning to clean it properly, but once learned, it's easy. These are expensive but J U N K!!! The problem is not the Oreck, the problem is that you are seeking the cure for these issues using the wrong PRODUCT. I asked for a return label to be sent (which has still not arrived) and I wanted a replacement machine. One must tip it up on its wheels to move it forward and then pull it backward (very awkward). How do I know I can trust these reviews about Oreck? Do not let cold air that blows out of a box make you a believer out of you because that is all it does. In the last few days however, the machine just won't stay on. I reached out to them. Now today I'm shutting the Oreck off as the ionizer could be the factor here as I have read of the dangers of ionizing in compact places as our bedroom. One started blinking which Oreck replaced, had it 6 months then it started and then followed. I purchased a new Oreck Air Purifier a year ago, it worked (if you can call it working) for 4 months. If that cell is not cleaned every 2 weeks, you will not be doing anything but moving air around. Customer care available 9am - 6pm Monday through Friday. We offer standard & second-day shipping service. Used to, Oreck did NOT advertise. If they were switched off, you will not get the same odors removal. The Oreck is more for smoke and things of that nature, like a fan basically. I guess that tells it all. Also, if you want the thing really, really clean, you need to use the $15 cleaner they sell (that they conveniently left OUT of the infomercial). As per my experience, not really convinced this product works (maybe in a little 2 foot square box) but hey, go spend your money and then fill out this consumer report. See reviews below to learn more or submit your own review. It's used as a braided cable that it wrapped around the tube and is secured in several places. First, the yellow button needs to be pushed then there will be a click. It's so unpleasant that I'm sleeping in the guest bedroom. All Rights Reserved. It will actually collect dirt onto the residue and not to the plates. And this model is small and not industrial so it is not dangerous nor have dangerous output (like for instance, if you used one from a hospital). What IS that? Turn it off. Only down-time is during cleaning. Avoid such purchasing. I bought an Oreck Truman Cell and within the first cleaning of cell I had nothing but trouble. Im so angry at the price I paid for such a lemon. One thing I noticed was they need to be stretched tightly or they will arc if they sag or have bends in them from working with them. Shame on you Oreck! Unsubscribe easily. Place the Truman Cell back into the unit by sliding it straight down into the slots. Does the ProShield Plus produce Ozone, or negative ions? Oreck - Air Purifiers. The cell should be inspected and, in the Truman Cell. The actual URL, listed at the bottom of their website, lets you fill the form and at the end it will give an error and won't submit. You may return your purchase within 30 days of purchase. Hope it continues! So I left Linda a message and in the recording she mentioned that will get back to their customers in 1-2 days or a few days I'm not sure. Not efficient with odour elimination. These purifiers are not doing their job. Your cart is currently empty. We ordered the Oreck Air Purifier last December 15, 2013 (via the shopping channel). But then I took a closer look and saw that there were tiny wires that ran in front of those plates. THE REASON WE BUY THIS TYPE so we won't have to do expensive replacements. She told me the warranty had expired just a short 5 days before, and THERE WAS NOTHING SHE COULD DO SINCE THE WARRANTY IS EXPIRED. Provides quiet operation for optimal day and night time use. The little brush that comes with the unit is useless to help clean the Truman cell, and barely gets into the cells on the Helios filter; that little brush can potentially damage the fine wires on the Truman Cell. 2. We had a fire in the kitchen with the electrical receptacle for the stove. Then 2014 came, no calls, no adjustment in the bill, nothing! I attempted to rewire the cell with common thin wire. I was robbed 400. That's partially true, the actual metal is Aluminum but the aluminum never actually is exposed to the contents or even to the atmosphere at all. I used an entire fire extinguisher and the smell and smoke filled the house. Fat chance of that. Purchased ORECK Dual Air Purifier at about $400.00 as I desired one which would clear a large room. Thoroughly rinse the Truman Cell with clean water. QUESTION: do I really have to replace the TRUMAN CELL after such a short period of time? There is no charcoal filter. I wasted 2/1/2 hours on the phone. Not fair. They could. CAUTION: DO NOT RECOMMEND ORECK PRODUCTS! Do not use heated or compressed air as part of the drying process. I have to agree on one thing with the people at Oreck and in their words, "WELL SIR, NEXT TIME YOU BUY SOMETHING, DO YOUR DUE DILIGENCE." How we use it: We all very much like that it doesn't cost for expensive filter replacements every month or few. Information here about why a quote is necessary for a specific quantity of Oreck Commercial products. I didn't remember the complete name but I'm very sure that the first name who made the recording was "Linda". Do not use heated or compressed air to dry. I also have asthma, but have not noticed the Oreck causing any problem it's worse without it! I have a dog that sheds a lot, and thought it might cut down on the dander, dust, and maybe some of the hairs that are left behind. Just remember to clean the Filters and Truman Cell as recommended. Have you cleaned your Truman cell yet? The cleaning of the Truman cell is a hassle, a huge hassle, and it means that I must go without the unit's operation up to a full day. BUT over a month ago it stopped running. The static charge is no longer catching the dirt but the sticky residue will for a few hours to a few days. That was a week ago. Also, check to make sure the UV-A lights (purple) are on. 3. Don't waste your money. Reduces common household and chemical odors, such as stagnant kitchen smells and paint fumes, while patented Oreck technology works like a magnet, attracting and capturing dust and allergens from the air. It just cycles on & off. Even before I purchased the unit, it was obvious that since they were resorting to infomercials, the quality would be questionable, at best. Spray Oreck Assail-a-Cell cleaner between each Cell Plate and cover each surface. I doubled checked inside and other filter to make sure all of the machine was very very clean still to no avail!! The Truman Cell may require more frequent cleaning if arcing occurs. The chat representatives are not prepared to answer simple questions such as: 'where is the model number', 'where can I find the serial number'. I don't know what's worse, the quality of the products these days, or that Oreck really takes their customers for granted and thinks them stupid. If you don't use their cleaner then make sure you use filtered water and soaps that leave no residue, good luck finding one. PIECE OF PLASTIC JUNK!!! It helps in the room it's in, and helps, to a lesser degree in other rooms in the new place, an open-flow house. I picked up a small ozonator for around $66 on amazon.com called "A2Z Ozone Aqua 6 Multi Purpose Ozone Generator." I would not waste money trying fix this product because I think I have wasted enough already on the snake oil salesman. The equipment I own are going to the recycling department. Most importantly, when you call for explanations, the same Linda or Rebecca answer the phones and frankly they could not care less. You will receive an email from one of our teammates shortly. BEWARE of Oreck. Oreck product description does NOT clearly and specifically mention it producing Ozone? Mild liquid dish detergent in water may also be used to help break down tough dirt and residue. Hum spend more money and then still have nothing? In less than a year they quit but since I couldn't find a receipt they wouldn't do anything.humm Dyson just asked for the model number and warranted two vacuums!!! After explaining the same things, the person on the other line told me they will have someone look into the matter and will call me within 1-2 business days. easily. An alternative method to clean the Truman Cell is to rinse or soak it in warm water for loose debris. Instead I have see no change in the level of dust, how I breathe (supposed to be better), or in the level of pet dander (my friend still sneezes when she comes into my condo despite that I clean it regularly). I got a broken POS. This will stop the red light problems. About now, my daughter was experiencing those episodes of labored breathing and poor skin color a lack of energy and so on. I determined it to possibly be made of Stainless steel. If you let it go until that light comes on you'll probably never get it to work properly again. What does it mean when the collector cell light is flashing red? what is the problem? We live in a trailer and the air quality is poor to say the least. I was informed by a physician that Oreck releases ozones harmful to human lungs. I called Oreck and asked to have the unit replaced because they could not return my unit it a timely manner and because it has such a devastating effect on my daughters health. On the fourth week I called back to the repair person and was told the part now was on back order with no e.t.a. Luckily, I found a seller for $5 a bottle which is sitting in a box. Long time Oreck vac owners would agree, there was no better vacuum to be had. I have been running two Oreck professional air purifiers in my house for over two months, cleaned them today and there is no dust captured in filters, but the air in my house still has dust particles floating around, can be easily seen in bright sunlight. Unlike a normal vacuum where you push and pull back and forth, this will only work in one direction OR IT SHUTS OFF. OZONE??? The Tower was fantastic for the first 2 years but then the wires started breaking, thereby not cleaning odors out of the room. PS: this is not a complaint in the sense for any personal gain but to make people aware, in fact, a good purchase and customer satisfaction should be the manufacturer's utmost responsibility. Most of the time, the products are far from performing or doing exactly what the seller claims. While I've never really been one to suffer from allergies, within the first week that I've had it, my eyes are itchy, and I am sneezing more than usual. I also noticed more dust landing on top of the machine, rather than getting sucked through and the amount of air blowing out the top exceeded the air being sucked in. My purifier has lasted for quite some time. That machine was now cleaning the air, No red lights, no problems, arcing? It generates O3 which is oxygen with an extra molecule = O3, and that extra molecule is what makes it unstable so it seeks bacteria, virus, dust mites, odors. Our content is intended to be used for general information purposes only. Thoroughly rinse the Pre-Filter and let it air dry before placing it back in the Cabinet. Also I was told that they would have to file a request to have the part shipped to the repair facility and when I asked how long that would take I was told it depended on the work load. Users GuideAir Purifier for Oreck AIR12GU. The machine is not operator friendly. I own an Oreck XL Ultra vacuum which I purchased (fortunately) before they changed the design. It was a lifesaver. It is rather noisy, but it's "white noise"; good to help mask city noises. If the unit is arcing, Service problems that appear to be major can often be solved. Now after what 6 months my purifier clicks and crackles and the reset button to dry the cell isn't working. Oreck is just another (?). Make sure the cell is in place and door is shut. If a situation creates high levels of stuff in the air, be it dust, smoke, or other, the unit needs cleaned as soon as that is abated, call that it's monthly cleaning, and start it on a new schedule. It is under warranty and I took it in and after about three weeks I called the repair person and was told I would have to pay shipping on the part. Oreck AIR12GU | File type: PDF | Filename: Oreck AIRPCS/AIRPCB Xl Professional Air Purifier, Owner's manual - (English, French, Spanish). We could even hear that her breathing sounded better. It is now going on six weeks or more. I have been reading the reviews where the Oreck Air Purifier doesn't help with mold, smells, dust or people's allergies or respiration problems. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Aluminum is a very corrosive and oxidizing metal, it's very dirty to the touch, I'm sure that everyone reading this is now thinking I'm crazy because all kinds of food and drinks come in aluminum containers! It's not mold (I know what that smells like). I waited for a few more days since it's Christmas season and I was thinking they might be really busy. Rude. Said it was 24x7. I couldn't even see the metal plates let alone know there were wires running across the front of them. I contacted Oreck and the woman who spoke to me was not very helpful; she was rude. If those fine wires break, the Truman Cell needs replaced. Oreck XL air purifier - I have 4 units strategically placed. The warning light kept blinking so I call Oreck customer service and they advised me to clean my Truman cell for 6 hr and air dry for 24hr. I think for what it is, it's a fairly good product. Perfect for medium rooms such as kitchens, dens and large bedrooms. Commenting on one post's complaint: The person claiming to be an electrical engineer, needed to specify what the exact nature of the problem was with their unit; It would be most helpful for an Electrical engineer [the post claimed] to provide specific information on the nature of an electrical malfunction, instead of generalized ranting. AS OF THE REST OF YOU, GO SHOPPING. Had to ship it back due to seal leakage & Oreck replaced it without a hassle or problems. The Truman cell is what removes the dust and particulates and the UV-A light, oxygenator, air revitalizer cleans the air of odors. I DO believe that, since they revised the design of the vacs, the quality is not nearly as good as it used to be. But that little brush is fine on the pre-filter netting. Unknown to many consumers, when purchasing on any shoppers channel on TV, you are actually paying top end price. Not only it is good for your health but you will witness and physically look at the product you want. Oreck AIR12GU Proshield Plus Air Purifier - Use Manual - Use Guide PDF. It's been almost 2 weeks since the last time I called Oreck and as of this writing, nobody called me, and still no adjustment in the billing. Said they would call back. Allow the cleaner to soak for a few minutes but do not let it dry. Well start sending you the news you need delivered straight to you. I may have been wrong but I know that the wire has to be able to resist cutting when the aluminum is set to hold it. That charge is carried by those wires and then through the cell plates. Since I didn't feel good on how my conversation with the Oreck rep went, I called them again and this time I was connected to a voicemail. That surface will no longer catch the dust once it is covered, this includes any residue left by cleaners, soap or detergents that don't rinse 100% from the surface will keep it from ever working right. My partner says she doesn't smell it, but I can tell when the bedroom door is open because I can smell it from the room across the hall. I got a broken POS. Continue shopping below. They told me they can't find my model and it does not exist. All other servicing should be done by an Oreck authorized, Asolidredlightisa30daycleaning, Ablinkingredindicatesthepowersupply, CleantheTrumanCellandmakesureitis, Copyright 2020 Inmar-OIQ, LLC All Rights Reserved. XL purifier - I purchased two of these units from the TV ad Global Shop, 4 years ago and one still works and the other just died yesterday. When I contacted them they just stated I needed to buy a new Oreck air purifier. If prolonged or continuous arcing occurs the Truman Cell should be cleaned. ConsumerAffairs is not a government agency. It will only collect so much dirt before it becomes ineffective, thorough cleaning every 2 weeks is required! When a hoarder moved out of our house, we did cleaning and painting, but it still stank. Quantity selected may exceed available supply. You need an ozonator. Last time I was in the Oreck store (from where I purchased the unit), the same sales lady told me they decided that my model's features turned out to be not so good, proceeded to show me the next newer model and tried to sell me not one, but two of them. Based on what everyone is saying nowadays about the newer ones, it's really sad. I then looked at the old wires and under a high powered magnifying glass I scraped at them to find it was very shiny and was not magnetic. I called both sites Canada and USA. For more information about reviews on ConsumerAffairs.com please visit our What crap. We bought an Oreck Pro shield xl to improve the air quality of or daughters room because of her asthma. On the telephone conversation, I asked if the TV ad was true and they said, "Yes, it's only $166.65 plus fridge purifier." I recommend running on slowest speed for best results, also the bushings and other moving parts will last longer. Date on unit is 10300, SN AIR12GUW122735 & it has been used almost 24/7 since. I purchased the Power Scrubber to be used on our stone tile floors in Jan. 2013 for $450. what are the correct charcoal filter replacements(odor absorb) to purchase for the proshield plus? The chat representative gave me their phone number to call. If it does, is that harmful to breath? I bought this 3 years ago - was pregnant - for clean air for my baby. They never ever worked on my device. Hands down, what kills virus, bacteria, and dust mites (not just the dust but the mites themselves) is an OZONATOR. Positive experience with this product! I WILL LEAVE THAT COMMENT FOR ALL TO TRANSLATE TO THEIR OWN OPINIONS. Go to amazon.com and it is quite obvious. It was above our budget, but I have been very glad we stretched to buy it. Copyright 2022 ManualsFile.com. By the way, only had them for 3 months. I replaced the motor and used it for a short time then I found another like new used one. It was cleaned well but obviously well used. Yes, this is where the Oreck shines in my experience. 5. Feather came out black. One for my bedroom, and the other for the living room. We value your privacy. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Item could not be added to cart. I DO LIKE THIS MACHINE COMPARED TO MANY OTHERS I HAVE OWNED AT a lot HIGHER PRICE!!! No matter how many weeks I run it at a time, there is never anything that comes off the air filter when I use the Oreck air filter cleaner. I think I'll be returning these. I checked our credit card bill and nothing has been adjusted. Omg my gas $ and I was robbed 400$ for a machine that supposed to help my health. Open the Top Cover by pressing the Cover Release button. The molds and pollens near us get quite high. the, to keep it in service. Really like our Oreck! Now I hear the ionizer can affect those with asthma and other respiratory issues. IT WAS THE WORST we ever experienced!!!
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