Restart computer: remember that sometimes the most obvious solution is the best solution. I send them pictures and after 3 days they get back to me and they said that the sanitizer changed the colour of the canvas and its nothing that they can do. I've not had problems with other websites so I don't think it's my computer. Problem was not on their end. I understand that they're trying to avoid fraud but I paid full amount of $390+tax on it. Im so shocked that such an expensive brand could use such unreliable delivery company because I certainly never received my first parcel Never mind the other 3 that are due in 2 days???? I was repeatedly told the store was extremely busy, and that they were sorry I was not getting a response, and was told they store had a lot of building works going on!! Zojuist. E.g. Unbelievable LV bag has such a short quality life span. Tia is the best customer service agent I have ever had the pleasure of dealing with. So now today I am being told that it will take 14 days to have my new bag sent to me??? 326 free articles covering 5% of Baymards large-scale e-commerce UX research findings. But no compensation for the 3 weeks they had my almost $900!!!! There are other browsers: try browsing with opera, firefox or chrome.
Well start sending you the news you need delivered straight to you. After 1 day of not hearing back I called them to follow up. from my credit card back. I ordered over 2,000 dollars worth of products on December 10, 2019 and have yet to receive even a shipping confirmation. 148 other sites have also been benchmarked for a complete picture of the e-commerce UX landscape. I saved up to purchase this bag and Im only asking for a solution even if I have to pay out of pocket and they refuse to help me. I do keep my handbags very well but do not pamper them. I contacted UPS who advised that they are not able to accept a digital return label & I should have this return label in my box. "Oh yes" he said. You made a bag with a material who is very sensitive to alcohol and you didn't strictly advice not to use it Close to the bag. They nor I can call the store during this time of year. Notwithstanding the fact that no message was left on my daughters number. There wasnt that big a crowd. Bottom line do not order anything from Louis Vuitton online. Cant get past the Payment section using a variety of credit cards, even willing to use PayPal. It was addressed to Amber ** (client services) from ** (client services). Recently, I've had multiple issues with my LVs that are barely used/new. The UPS driver did not deliver this to the door & get the required signature. We went to return a bag to the Louis Vuitton store, in Natick, MA. ConsumerAffairs is not a government agency. This is my first LV bag which brand Reputation I highly regarded previously. I'm on the phone with their customer service now trying to cancel 3 of the orders. That exact thing happened to me when I ordered my Odeon MM. Why wasn't it my decision to make? I also spoken the customer service Micheal, Im waiting for reply from Louis Vuitton. I just checked my tracking on UPS and wow I signed for it 3 days ago. What kind of nonsense and conflicting information is going on here???? Hello. isn't that MY call to make?! Another 10 days went by with no reply. She said maybe they were afraid the plastic would crack more and they didn't want to damage the purse more in case it made it worse. Did someone painted the walls? And I have had some for 30 years. You had to wait? My sisters have others luxury bags for so many years and they look like new. No luck. I left the store in tears because we spent so much money to be told the bag was damaged and we were sold a damaged piece in Las Vegas. I completely understand the low ratings. They may charge you double the amount from your credit card!!! She is hired by Louis Vuitton to provide extremely poor customer service. I hung up & called back & spoke to Christina who was very pleasant and listened attentively & apologized & checked into it for me. The only reason I gave it a 2 star vs 1 is because the quality of the products is quite good regardless of this error but there is definitely a problem with this company internally and the culture seems to be one of entitlement and I dont care or dont want to do much more work then I have to attitude. We typically use the same client advisor, which makes things easier. With 7.4 billion people on earth I guess they feel that there is enough customers to replace the ones that are unsatisfied. He said perfume, cream or hand sanitizer!!!! After trying for 16+ days to place an order for 4 items, I am no longer a customer. FAQ. Hi, yesterday and today I've been trying to order something from the website and it keeps coming up with 'bad request'. I told them I would re-send the pictures. I don't recommend anyone spend their hard earned money with Louis Vuitton. I do not have a high salary working in the performing arts, but saved up to buy a good bag. See reviews below to learn more or submit your own review. I Purchased a Louis Vuitton Speedy 2 years ago from 1 East 57th street in NYC. Currently, customer service has agreed to ship the return to my home address, but they also have me now listed as MR. when its Mrs. Again another call I had to make to the customer service line to have it corrected as I was only aware of this when the original purchaser received the email that I was returning the bag That is absolutely insane when this was a gift, I don't understand why the purchaser was emailed & notified of the return.
Since were under quarantine stores are closed.
Code samples, demos, and key stats for usability. Every day I sent emails with complains but NO ACTION!!! Come chat with us! They flood the store with sales reps, but to get something repaired due to defects is a nightmare! Fortunately no bird peed on the bag at any Of the the three times that I took it out because maybe it could melt on the street. Or contact LV and get them to revise the return to an RS1 or RS3 type return so that they can come with the label & pick up from my door. Upon delivery, this was left in the building lobby. If someone has a gift receipt, you don't need to have the purchaser information or correspond with the purchaser. Maybe try a different browser? I feel used by LV knowing how much money I spent on that bag and yes it has been well worn, but to go through that entire process of understanding about a restitch or new handle and then to not be given any answers or choices, they are basically forcing me into the position of throwing the bag out and buying a new one (that I cannot afford right now due to being out of work since all theatres are closed). I received a gift receipt but yet still every time I call, They are asking for the purchaser. I let the bag sit outside on the table to get the creases out & after that didn't work I contacted LV with the information in my receipt package for an exchange. Same issue when I put in CC info it just stops moving from section to section.
Not this specific bag. We visited the George Street Sydney store to complain and ask for a replacement. UPS advised that I needed to print off the label in order to get this picked up or I can leave my house during quarantine and go to the local UPS store and have it printed & returned that way. So I asked that someone from the Collins St store call so I could get information. I received an email a week ago 16th June, saying my bag was ready for collection.
They really need to fix some of their bugs. So I call them Back and I said, "Why you dont wrote at the product care that we have to careful with the alcohol or hand sanitizer. Ranked using 175,000+ UX performance scores. At UPS, they charged me $3.50 to print the return label. Try using the app if your item is still available there. In a such an expensive bag. She advised that LV is a luxury brand "obviously" and that there is no other way to return my purchase and didn't want to listen to any of the information I had received from UPS. Mario ** at Client Services (TX) is phenomenal, I highly recommend his services. After they looked it they said, "You are right in this specific bag. Cant wait to receive my new item, thanks again Tia. They think that my brother stole the bag but that is incorrect. What is wrong LV Dubai Mall?
I call the Louis Vuitton and I told them about my experience and they asked me to send them pictures of the damage as the stores are closed due to the pandemic. Nowhere did this paper state I needed to print off any documents. Yes I had that error msg before. I would have much preferred to wait until the store reopened but she also advised that I only have 30 days regardless & it would not be honored if I waited until the stores reopened. 8. And now what do I get?? We are left out of pocket for almost $2000 and no bag, weve reported it to our bank and they say 30 days to investigate. I was not able to get to the store until yesterday. Get Baymard to audit your sites UX performance, compare it to competitors, and identify 40 areas of improvements. Shipment came on time. websitenotworking.com is checking louisvuitton.com.
With that being said I would never buy OR recommend another Louis Vuitton. Im so excited, this will be my 3rd purchase with Louis Vuitton and hopefully many more in my future. BUT Ive had several authorizations made on my account for the products that I dont have & havent been sent. My first impulse was to try again, but first I checked my banking website and the charge was pending on my cc there, so I didn't do anything, and it finally showed up later in my orders on LV's site. Copyright 2022 Consumers Unified LLC. Waited almost 2 weeks for the delivery and when I got the item the bottle is not sealed well, the sprayer tip is out of place and the perfume leaked on the tub.
After 10 days of no response, I called their customer service line - which also has long wait times. Louis Vuittons overall e-commerce UX performance is decent. Leave ago being treated by a lady like she owned the Mall. Our content is intended to be used for general information purposes only. Has anyone else had this? VC **. I tried purchasing the speedy 25 in empreinte leather today but all 4 times I checked out, I got an error message saying there was an issue with my payment method and my cc won't get charged. A link has directed you to this review. 7. I purchased a few bags from Louis Vuitton of which I regret. Im completely unable to purchase through the site due to an error (Im not banned or anything). For a better experience, please enable JavaScript in your browser before proceeding. I looked in the site at the product care and it didnt say anything about to careful with alcohol or hand sanitizer. You could also check the page from another computer and network. Some of the add-ons on this site are powered by.
I drove over an hour to the West Farms Mall (CT) Louis Vuitton store. Their online is a scam and the customer service is absolutely horrible!!! This is so unacceptable on many levels. After calling customer service again, they stood by their answer and could not explain why I was given differing opinions. I am not willing to drive an hour for a maybe. I bought a Louis Vuitton Handbag on 7th December 2019 at Raine Square Murray Street WA for Aud2530. Well a week later today (23rd June) and no call. I bought a bag online and realized my personalized monogram did not update on checkout and was wrong. Im Very disappointment for such a bag experience. At $A1,430 definitely not cheap. 800 # does not offer assistance in any way, nor can you speak with any manager.
Is over $1000 I need to be. But I wouldn't recommend buying from Louis Vuitton until they get their quality issues resolved. We value your privacy. Finally they had to pay me back. I left my Keepall-55 with the LV store in Atlanta for zipper repair due to defects. I was told to just call in when I want to place an order, so now I purchase everything over the phone or through concierge. Opened the brown box, slid open the icon orange box and it was EMPTY. I have never had to wait 2 months for an order to ship. The first and only subreddit dedicated to all things Louis Vuitton. Will never purchase anything from LV again, poor quality merchandise and poorest customer service. after a week complaining STILL NOT RETURNED TO US. Finally, coming from The Netherlands, I went back to that very shop in Santa Monica California And it took me again almost a week to GET MY OWN MONEY BACK!!! Agreed the bags are a status but how do I buy it if Im treated in the first instance like Im not worth the effort'? The sales personnel said he cant do much about it!
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