Avoid Coverlex Inc and Affordable Spa Covers. They just give me a different delivery date. I filed a BBB complaint and will see what happens.Seems that even if they end up shipping it, there's a good chance of it being damaged with inadequate shipping protection. Finally delivered in February, with a torn cover. This is my 1st time I'm dealing with a company that never delivers a product. In November 2021 when he asked for his money to be returned they said no. If you order a cover and cancel after 24 hours they charge you $150. Affordable Spa Covers is THE worst company to order from!! I was satisfied and did not check their reviews as of late. It seems as if they only have a sales department no production. They are lying thieves. Over 70,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. Call now and cancel the charge asap. Bless, John Crane page 2. I can tell it's medium gray as it has a green hue to it.
I emailed them with photos. Below I am including some information about how to handle the delivery when it comes to you. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. What do they say? Please read it carefully. Joanna V. Would never buy anything from co. I ordered a hot tub cover that they had in stock. If it does ship with Forward Air, they will deliver your cover with no signature required. The sent me back a partial color pallet (they were sure to nit include the medium gray in their photo). I was told that In Production does not literally mean it is in production but that my group of orders should be next up to be processed, or something along those lines. She refused to process a refund via the phone, stating that it had to be done in writing via email no exceptions. After you get the shipping notice and you see the cover is in the local terminal, schedule the delivery with the carrier. I called the credit card company. READ THE REVIEWS! If a forklift has damaged it on the top or bottom of the cover, send us pictures right away, and we will contact Forward Air and send you a new cover.Best Regards,Affordable Spa CoversThank youJoanna V. Affordable spa covers wow! Going to do another formal complaint this evening with the Clearwater Police.
There are additional instructions and in your delivery information below. There is a special place in hell for companies like this.
Very frustrating!! They say they have the highest customer service. My experience is identical to everyone elses written on the site. I have contacted the BBB and am going to lodge a complaint to Clearwater chamber of commerce and their attorney general's office. Its going to be a year , paid for cover , no cover just a person saying there is a delay followed by a delay followed by a delay followed by a delay followed by a delay followed by a delayfollowed by a delay followed by a delayfollowed by a delay followed by a delayfollowed by a delay followed by a delayfollowed by a delay followed by a delayfollowed by a delay followed by a delayfollowed by a delay followed by a delayfollowed by a delay followed by a delay. And directly on their website it does state:
If it is not damaged, sign for it and keep it. At this time, I was assured a May Delivery date which was frustrating but understandable at the time due to Covid, so I assumed difficulty to obtain supplies. If the cover is not damaged, keep it. Affordable Spa Covers will custom-make the perfect replacement hot tub cover to fit your hot tub. I told Juliana if we dont get it by August, I am reporting them to the Better Business Bureau. Every month I send an email inquiring as to my order status (ordered 1/11/21). It is medium gray.
Jeff had assured me that he would forward this information forward to production department and email me with a production day which I never received. Ordered new cover, said it was 4-6 months out. I ordered my cover 3/24/21 and it is 12/23/21 and I have not received my cover. Claim your profile to access Trustpilots free business tools and connect with customers. COMPLETE SCAM! VERY IMPORTANT. Would enjoy reading about how some customer beats the crap out of the owner of this company for being such scammers! Anyone can write a Trustpilot review. Production has delayed your order to be out on the first week of January due to the shortness of foam. Avoid this company at all costs. Too many disputes and they lose their ability to use VISA MC and AMEX. Thanked her for her time and immediately called our credit card company to dispute the charge. When I received it. page 1Affordable spa cover continued April 31,2021Re Nancy L. dates continued 10/09/202011/11/202011/30/202012/11/202001/09/202101/25/202102/8/202103/26/2021and today as I write this letter 04/31/2021.I am attaching Pictures of various situations of hot tub cover to the email that this letter is being sent with. We greatly appreciate Affordable Spa and associates. The lady refused to process my refund directly back to my card, I was informed the only method is mailing me a check. My next call was June 28, 2022 and was told by Juliana it would be ready the beginning to the middle of Aug 2022!! So, at this point I am in the process of pursuing civil action with this company and want to pass along the message to ensure no one else has to be subjected to the fraudulent business practices of Affordable Spa Covers. Now I am told via email Your order is expected to go out from our facility last week of November, if not sooner. You will receive a tracking number and so on. There are additional instructions and in your delivery information below. I received some rehearsed response from the person answering calls as to why I couldnt get back my money on the cancellation fee. Review manager vs. reputation management: what's the difference? Verification can help ensure real people write reviews about real companies. On Thursday, I told them to cancel the order but they said it will cost $150 after 24hrs even though there is no way any money was spent on the order, given the lead time.
Companies can ask for reviews via automatic invitations. Again, this date came and passed. This site will not allow for links to the exact website, but it is pretty easy to find. Here are 8 tips for writing great reviews. This is either a scam or just an extremely poorly run business.
It is now November and I contact the company again to seek any updates? Other customers have complained about the same situation. Below I am including some information about how to handle the delivery when it comes to you. Because of this we cancelled the order, however, they still enforced their $150 cancellation fee, even though the reason we cancelled the order was due to their slow responses, awful turn around times with no guarantees. Garbage company. Called for status 5/31/21: now estimated lead time is 18-20 weeks, and no guaranty, just another estimate. We are running about 16 weeks right now. Avoid like the plague. After Googling reviews on Affordable Spa Covers of Clearwater Florida I find they have 370 scam complaints through the Better Business Bureau. DO NOT DO BUSINESS HERE or you will surely regret it! Just like everyone else has said, I wish I would have read the reviews before ordering. Owners who claim this profile can update information, boost SEO, and more. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. When I called on March 22, 2022 I was given a sad story that COVID 19 has caused reduced production of the spa covers and then a shortage of foam. The likely ONLY reason that they have NOT been sued is because most people will not bother going after the $150 and the company knows this! We could expedite for another $75, but STILL AN ESTIMATE for the end of July instead of September. Please if you get anything from this review, DO NOT PURCHASE FROM THIS COMPANY!
You will receive a tracking number via email once your order is on its way. Then if you decide to cancel they want to charge you 150$. After several attempts the company made no response back to BBB and BBB gave me suggestions on other agencies, I could contact to dispute my claim. Then filed a complaint with the FL Attorney General.For anyone else currently experiencing issues, please file a complaint with FL Attorney General, Ashley Moody. I have filed a complaint with the FCC & BBB however, I doubt anything will come of this since the FCC collects info on poor business behavior/trends and this business already has an F rating with the Florida BBB. When they bring the cover, take it out of the box and inspect it for damage. Everyone that has been screwed by the deceptive business practices of ASC needs to file complaints with Floridas AG and the BBB. I Received a call from Jeff-Sales director on 11/30/2020 and he was calling me to inform me that the production department wants to make my cover in two-fold one piece which is NOT what I ordered on 09/09/2021 and paid for as per drawings and documentation.
I will personally sue them if there is no class action suit filed by anyone else.
Please be aware there is also a $150 penalty for order cancellations after 24 hours no exceptions. If the cover is not damaged, keep it. This is either a scam or just an extremely poorly run business. And yes I have contacted them many times. Ordered spa cover in August. The lady on the phone whose name is Nancy L. (she wouldnt provide me a last name). Maybe a new owner ??? Information provided by various external sources. Asked woman to state the refund policy-24 hours to cancel the order after initial placement, otherwise $150 to cancel.
Fellow victims.feel free to follow my lead! When you cancell they charge you $200. Affordable Spa Covers Hahahaha. I just filed an official complaint with the Florida Attorney General's Office. Here is my response from the famous Joanna! And for added exposure to this pathetic scam.going to send copies of all my emails, complaints, and their shady responses to the Clearwater Mayor's office. I had the exact same experience. Due to closures and shortage of materials, we have fallen behind on our normal production times. They are a scam of a company, and once you pay YOU WILL NOT RECEIVE THE PRODUCT! "Since you accepted the package, our deal is now done and we have no responsibility." IF it is damaged, reject it, give it back to the driver, sign the receipt Damaged refused and give us a call.
2022 Trustpilot, Inc. All rights reserved. I have notified them multiple times and they kept extending the delivery date. Learn more about Birdeye. I explained that I specifically ordered a one-piece trifold all stitched together with a sketch, dimensions and attachments based on medical conditional needs. Color says charcoal.
Please take a glance at this company on the BBB, you will see claim after claim stating the same thing as me. Here is my response from the famous Joanna!Thank you for shopping with us. I also filed a complaint with the Better Business Bureau, #67503440. IF it is damaged, reject it, give it back to the driver, sign the receipt Damaged refused and give us a call. Andin every reply I get another sob story about production delays, promises for shipment NEXT month, and offers to pay more to have it expedited. Legally they cannot charge you for services that were not rendered AND the $150 has to be for JUSTIFIED cost of services rendered!
Because your production department decided to make the cover their way Not the way I requested and paid the cover has reverse pitch at Velcro attachment pivot and the use three Velcro attachment points @ 9 each this allows for 63 (2/3) of hot tub to be exposed to all the seasonal elements such as. Element impact- cover has reverse pitch at Velcro attachment pivot point. Element impact- Ice and snow build up Element impact- All rain builds up and reverse flows into tub (impeding chemical balance) and water overflowing issues. Element new impact- Now that spring is here the trees budding and dropping thus creating a WHOLE NEW IMPACT all the spring droppings are lodging under open fold area of Velcro pivot. Element new impact- special ordered High performance filtration system is constantly loading up with debris and burning out filter system Element new impact- Every time I open cover all debris contaminate hot tub changing chemical balance.FOR THE RECORD, my communication dates are.8/28/20209/04/20209/09/2020 made final purchase and paid.
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