I do not understand how any big box store can function with no email, fax capability or corporate phone number us to reach a customer service or customer care department. Would give 0 stars if I could. I spent very little time in the store that was pretty well lit with a beautiful view. I went to cash out and this is where my experience went south in a hurry. A few hours later I received an email from the local store manager advising my order would not be in until 4/16/18. Now I get to take yet another trip back to Menards to get rid of this garbage. 16 7/8 X 16 7/8. The framework was up in July for the building and have been waiting for the roof to come in since then. Won't shop there again!!! I will never shop Menards and stick with Lowe's and Home Depot. Managers. Other than the ** guy, heavier ** guy (both of whom I initiated the conversation) and the cashier, probably 15-20+ employees walked right past me for well over an hour. The Wixom person gave me the name of Roland to reach out to. He used exclamation point and was rude. (Why then would that have been a suggestion after the fact)? I left the new saw and the $300 worth of electrical supplies at the counter and took my business elsewhere. They are holding to the 90-day refund policy. She said it was self-check. When asked, the salesman assured us that any of the items could be returned for full refund, in the event that we found that the quantity ordered was incorrect. No one other than the cashier who was nice said Hello and Thank you. I also had other valuable equipment I needed covered as well. So manager tells me TY for my patience. MENARDS IS RAN BY THIEVES AND HATE AMERICA. I attempted to have a conversation with him and he did not seem interested in helping me in any way. Since Menards was holding our money hostage, we had no choice but to take the $50 loss, but this will be the last of our money that they will ever see. So we drove home and came all the way back same day on a Saturday afternoon. Since they were so inexpensive I figured I would get them so my trip was not a total waste of time. I asked for specific lighting from a Menards store (which they even have on their website). Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Today we come to know that the remaining doors will not be delivered until 6/21 a full week after what was a definitive deadline. Both myself and the gentleman in line behind me just looked at her in shock and disbelief. I wrote Ray back and told "Ray" we again want a manager and how this is not good business. So 19 days after purchase we were at the same store shopping in Taylor MI (new store). first since they always have what I need in basic hardware. For the sake of your sanity do not shop at Menards, specifically the one in Warren, Michigan. Website showed a picture and a description stating shape, size, material item was made of and price. He clearly did not want to have any conversation with me and basically cut me off and I ended the conversation at this point. Unsubscribe easily. What is most frustrating and infuriating is the total lack of responsibility, accountability or any remorse from managers or asst. Now I will get the saw exchanged but my contractor business will be taken to elsewhere! Their only response is that it, "Is out of our hands". Sorry mam." I frankly don't know how they manage. The only person that was genuinely nice and greeted me (and this was probably out of boredom) was the cashier. Issue #1 - Well the self tapping screws were garbage, every one of them, couldn't penetrate the steel. I am a contractor and meet new people every day and you can be sure that every chance I get I will tell my tale! The bypass door was only $163.00. I proceeded to go into the store and tell the manager the problem. Nobody could definitively tell us the status of the doors. Thank you Liz. They just had horrible customer service and no one even thought to try to figure out a way and the manager was so dismissive and rude too!!! Never shop there, Be the first one to find this review helpful. There is no phone number or email available to the customers that I could speak with. I started waiting at 8 am, by 2 I wondered, by 6 at night I was mad, by 8:30 now at night. We lined up our installers/carpenters to pick them up but were given only 6 doors. I handed her the receipt and she grunted and as she was handing the receipt back to me sharply said, "Our policy is 14 days sorry." Dont shop there. Long story short - ordered a garage package in late May. Never going and spending money there ever again so I hope they are happy that they lost customers and Im going to try everything I can to make sure they keep losing more for the way they treat people! If this keeps on I don't see how they are going to survive amongst their competitors. I was at Menards in Traverse City, MI yesterday and worked with an associate named Liz in the kitchen cupboard section. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I've had to take 2 things back already in the past, mostly because either pieces were broken or missing. I spent well over an hour inside the store, walking from aisle to aisle, looking up at the tops, down and the floor displays, writing stuff down, and generally looking inquisitively. Complete cluster!! Deliver was short by ALL of the actual small lumber (only $5000 worth of material) had to set up for the next day. She smirked and replied, "Well sorry. Excuses have ranged from bad workmanship and returns to shipping issues. I called Menards to find out where to take them to be fixed. I asked for the delivery charge to be credited since I stayed home all day rather than 1/2 day. Filled out accident report and they refused to pay the measly $200 it would have cost to fix Gonna lose a lot more than that because my family and I refuse to shop there anymore!!! None of those doors are 'Larson' brand! Where is the line drawn with safety? The product is poor, like sawdust. Apparently the computer records were not updated they tell us now. Another false alarm since they had no clue as to the status of the doors and had not bothered to check. Unfortunately, the items keep getting poorer in quality and the people working there know nothing about what they are selling or what is in their store. Paid for it and left. And a 7 day return are you kidding me? But I'm sitting here looking at some of these screws that are also suppose to be speckled, and few had speckles and most were just a sold color and maybe 1 spec. This is a review for a pool & hot tub service business near 14975 Lincoln Ave, Dolton, IL 60419: "Bought a hose to connect sand filter to pool return. I called them and they reordered the door, it was wrong, too. Very awkward and uncomfortable. Purchased a special order speckled roof, matching cap, and paid the extra money for the matching color of the speckled self tapping screws Port Huron Michigan. Some popular services for pool & hot tub service include: What are people saying about pool & hot tub service services near 14975 Lincoln Ave, Dolton, IL 60419? This time we ask them for delivery however only 6 are delivered. This was through the Williston North Dakota store. See reviews below to learn more or submit your own review. Kudos to Menards! Whats their is they didnt even try to make us happy. I called and they said, "Yes, we have 3 sets" so I drove ~ 1 hour to get them. I am wondering why they did not see or check the number of the item. ConsumerAffairs is not a government agency. I just bought products at Menards. I am very disappointed with this purchase - a product liability sitting on my front door. Menards tried numerous times to call SES without any success. What can you do. I was back in the paint department asking a question about putting Killz/primer on a floor and I didn't know if I should go with latex or if it mattered? Our content is intended to be used for general information purposes only. This form, the requested pictures, the receipt, an estimate showing the cost of the reinstallation all had to be sent to their main office in Wisconsin via snail mail. It might look nice, but something about it is junk and will cost more than its worth down the line. I understand it's important for businesses to offer an array of price ranges and those low prices often include lower-quality products from China; however, there has to be a line drawn when a mass percentage of the products have issues such as pieces broken, missing, etc. When talking about this with various local Menards stores, I was given different ways to deal with the problem. amount of heat the glass and doorknob absorb. MENARDS IS CORRUPT, THEY ARE LOSERS. Their corporate office in Wisconsin has no way to communicate with them to express concerns or complaints. I bought high value items with 8 dollar rebate and when I went to return many items next day they told me because I used rebate that was not even close to value of what I bought. We were happy and said, "Wow that never happens to us." I ended up ordering it from another company. Will never set foot in a Menards store. Its location on this page may change next time you visit. I purchased 2 pallets of wood fuel pellets (100 Bags) from Cuyahoga Falls Menards. Went to the store Wichita, Kansas on Maize road. The lady said "I've never heard of those kinds of lighting - you won't find it here - and probably won't find it anywhere else." Even with all the documentation I provided the latest from the Customer Service Manager - The refund policy was spelled out and I had opportunity to cancel my order after I received notice that it wouldn't be in until 4/16/18. I have shopped at Menards for many years. Who does that?! She was very informed and very patient. (What big box store has no way to contact the main location directly? Two of the three contractors at work made comments along the line that it did not surprise them one bit and have had multiple similar experiences so apparently this is more of a culture for some VS an isolated incident with a person that may have been having a bad day. Menards told me to submit an installation Complaint Form to their corporate office. Disgusting!!! I said, "I love the power washer and plus did you notice on your receipt it states and gas powered item cannot be returned or exchanged if it's had gas or oil in it and not in original package." The two employees who came to trench line could not getmore, $$$$Hot Tub & Pool, Pool & Hot Tub Service, Pool Cleaners, Serving Orland Park and the Surrounding Area, We had called them three times within two weeks to service our 7 year old heater which we boughtmore, not a big deal). Additionally, garage door openers did not include extensions needed for the doors. That 9 miles to carry the materials in case anyone cares. So a week or 2 later I went to the Menards, closer to my home instead of the job site, New Baltimore, Michigan. The size was stated to be 18" X 18". Since they have redone that store the people they hire just plain SUCK. Now I ask the clerk if he is kidding, he says no his manager has made this a requirement. If only she was as willing to try and look into the details as much as Tyler was she would not have portrayed such a poor example of customer service and cost her employer what had been a long standing customer. I got another one liner. I did go back to the paint department at the end of my journey, I saw a few garage floor epoxy kits on clearance for a very nice price, so I picked up two of them. Go to Home Depot. I asked that same ** guy if there was a way they could add some black paint to them and he said no, but did try to offer some advice. Unsubscribe at any time. There was a 30 something heavier ** guy that was also polite and tried to be helpful, there was a smaller ** woman working who walked right past me several times and I must have been invisible to her also. I usually go to Menards Men Falls, Wisc. Finally he gets to me and I tell him all the same information and he tells me I need to go to the Menards where I purchased the roof at, cause there was nothing he could do. This should be illegal. I apologized to the people in line and expressed that this is poor customer service!!! Well first off it was a floor model so technically it was still in its original package because thats how we received it!!! They told me that sounded fair and then said they wanted me to pay for it!?! Now I am in my Sunday clothes as I drove from church in a neighboring town to do business with Menards. The easiest solution given to me was to return the tank with some pictures showing the damage. I finally asked her if she was going to bag. I got a return approved, they were to pick up in 2 days. Unsubscribe easily. I replied and let them know that he needs to read fine print as I can't return it. This isn't the only job that Menards has screwed me over on, in a major way. Sure enough a week later (5/26) we received a text saying doors were ready for pick up. The representative there told me that this was the maximum compensation that they would provide. Service on returns at the Garden City, Ks store. I was super angry because even though I showed them the website they still wouldnt price match it! We had previously stopped shopping there, after they repeatedly carried no inventory of sale items on the first day of the sale. She said, "Well sorry sir. Regardless, I put everything I had up and was done and it snowed 5 days later with the major temp drop. Once that store closed, we decided to try the new store in the area. We signed a contract in mid Marchmore. Crazy! We just want to return the thing and get a different one!!! I said, "It's not on the receipt and two of your employees here said 30 days We just drove home and back again to clear this up based on your employees' direction." After leaving I called back to the store and asked for Tyler to thank him for going above and beyond and also to let him know about the price discrepancy but he was out on his lunch break. So I'm a contractor, but this was for myself! This profile has not been claimed by the company. We recently purchased $1,600 of deck railings, which were not in inventory, so we were forced to order them online in the store. My site location is 35 miles from my current location, meaning I drive a 70 miles each time to go there. They just kept telling us they wouldnt give us a refund and to talk to the company we dont want to. Copyright 2022 Consumers Unified LLC. At 4:15 they finally arrived. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. I suggested maybe they should contact the hose manufacturer because there must be a problem with the design or batch and they looked at me like I had tried to steal their lunch money. He proceeded to push door into bed and damaged tailgate. Unfortunately, I had to buy one more piece of this garbage (for lack of other options locally). Just opened a track this morning and of course, one of the ends is missing. 1st and last time with Menards. I went to my local Menards in Oakdale MN because they had a filter for my pond, when I got there the filter they had left on the shelf had been sitting there for at least a year with dust and already had been opened. The glass is supposed to be e-rated but obviously is not. When they unloaded 168 $2000 garage door off they proceeded to walk on boxes as they unloaded so upon opening they were badly bowed and had scratches in paint. Surprise surprise. Well come to find out you need a forklift, then they said they will send their local truck with the forklift on it - driver was afraid to deliver down the driveway (mind you it is a tight turn) but semi-trucks were in and out with gravel all week. When the door arrived, Menards replaced it with a cheaper door, about half the price I paid. Next I go online, find the Menards guest service email and write this all up nicely Monday comes and I get a one liner that said, "Sir just return or exchange the item." We found the item Tyler previously looked up and gave me a price on rang up 4X more than what he told me so she called over her supervisor/manager named Ebony. I had to wait on hold over 30 minutes to get to talk to a person there. Seriously, NOT ONE! I went to Menards in Holland, OH last night to start getting prices and to really see what they have (products) and if anything would be useful for me and also to get ideas. He finally assured us that all doors would arrive by 6/15. On 8/7/18 I called the Bay City MI Menards to verify they indeed had the 3 sets of hunting climbing sticks their website said they had before I wasted a trip to the store. The removal and the reinstallation of the replacement cost me $120. I am finding it extremely difficult to say this (because I am a fair person) but my experience with Menards customer Service is the most awful I have had with any store. The rep said, "He's at lunch. My response - "Whose fault is that?!". Figured Menards would give me some matching paint and it was covered under warranty. First load of materials came and not only were all the studs the wrong length, but garage doors were not included. Menards is worse. The location has 3 creeks flowing through it, with muddy, hilly terrain, with a 15' wide trail going back 1500'. that all doors are in. Won't be going back there.". It's a 20 acre lot, front of the lot nearest the road has a wetland section and the back in regular land. I ordered an exhaust kit for my Soleus AC room unit, the product I purchased stated it fit all Soleus models. 9 panels and some were dent gouges like from a machine, cause it was repetitive. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Had I known that not only could Menards NOT DELIVER on their promise but that they did not have the courtesy to notify me of that BEFORE THE 90 DAYS, I would have indeed requested a refund within the deadline. This is the worst. 24 hrs later the guy named "Ray" came back and said, "Sorry there is no price adjustment on this." The door traps so much heat in summer (and winter) that the molding on my steel door window has warped in 6 months and the paint has faded (see picture). How can it be 7 days that gives you no time to even try it or anything. A kid visiting my house yelled in pain when she tried to open the door. Bottom line I could've saved a small fortune and bought the plain jane steel roof screws and save myself from buying the drill bit. You could tell she love her job and knew what she was doing. I will NEVER spend another dollar in that store and have already told numerous friends and contractor contacts about my experience. Not only was MS. Ebony unwilling to reach out to the person that just less than 5 minutes ago, she also insulted him by "assuming" he was new and didn't know what he was doing" but then inserted her own version of customer service by getting the last word in and thanking me for removing the item from my cart and saying in a snide tone "Thanks for doing that, it saved me the work". So that means its 3000' for a round trip to carry one item to where my construction site is. I now have to boycott. So I tried to return it since the ad never started that. As one could imagine, I will be spending a lot of money but definitely NOT with Menards. Third delivery of soffit pieces still not correct and one piece missing. I mean seriously, these people are freaking idiots and what the hell good is the warranty to the roof, if I'm paying for the repairs and doing them??? Then 2 days later we find out the Dutch doors are there but no door frame - WHAT THE HECK MENARDS. Since this is lighting, I don't feel safe putting any of these lights in my home. Now the rub! What are they hiding from? Even worse is the fact that the glass and the storm door handle get so 'very' hot that it is a burn hazard. Zero information, zero customer service, zero help, zero warranty, and just expensive junk. Menards has lost me as a customer at all of their local locations as a result of the incompetence, lies and misrepresentations provided from their various stores. We value your privacy. The store employees claim they also dont have direct phone contact with the main office either!). His only response is that it was out of his hands and he didn't know the whereabouts of the doors. We are at this moment at their mercy and they know it. I can't help you.". GET YOUR STUFF TOGETHER!! An assistant manager of the Warren store told me during one of these conversations that had I just gotten the toilet painted I would not have incurred this reinstallation cost. Finally in utter frustration we head back to Menards and talk with the manager. In May of 2018, a self propelled push lawn mower and a weed trimmer stopped working after the first use in the spring. If not obvious, I will no longer be shopping at Menards, but will not stop my complaint until Menards rectifies the situation. So I had to run out and get a special drill bit and drill every hole. Employee helped load already damaged $700 entry door into my brand new truck. They don't care. Well there wasn't, cap was 6" short. Additionally, I have purchased multiple "Patriot Lighting" items from Menards. They were both still under the extended warranty. And second yes we used it because thats why we bought it not for it to just sit there!!! What are some popular services for pool & hot tub service? We made several calls to Menards to no avail. They were promised between 7 am - 12 pm. I went to get a new one and that one cracked too. There was no persuading him that this was not appropriate and the salesman denied ever telling us that the items were returnable. Menards return policy sucks. How do I know I can trust these reviews about Menards? Had I known that this could be fixed by painting I would have done that. I purchased a toilet there in March 2017, had it installed in August 2017 and by January 2018 the toilets porcelain had worn off in numerous places in the bowl. The phone has big screen and extremely nice detailed pictures! After several emails to customer service I am told it is made to fit into a catch basin with an 18 X 18 opening. I wanted it delivered because of having no way to haul. 2017 July. He was very knowledgeable and even went as far as to look up the upcoming truck deliveries and found out which truck would have more and when it would be arriving. At 1205 I called to see where they were. It is shameful that companies have to make money by. This was done and a replacement was provided. Look the other reviews about this company. But it can get really noisy with the music sometimes which I do not like. But the cashier turned to chat with the other cashier. All Rights Reserved. Nope. For more information about reviews on ConsumerAffairs.com please visit our It is now going on 3 months of going back and forth with corporate through my BBB complaint. I was at the Brooklyn Park, MN. So I said, "You have to be kidding me. Burlington, WI Menards Pole Barn purchase - $25K spent and Menards customer service is HORRIBLE, just awful experience. They instructed us to take them to Small Engine Speciality in either Peoria or Washington, Illinois. Good service and conversation about our pool and current issues. This has been just a miserable experience. NOT ONE worthless customer service person asked me if I needed any help or even acknowledged I existed in their world! This store just recently opened." Avoid this company like the plague. They told me that the truck was just leaving and should be there shortly. So I purchased some pool supplies and we stopped at the rebate desk on the way out and gave the story to a girl there. I want to return this but Menards customer service (Wixom, MI) is miserable. The delivery is very very late. In the meantime we have had a call from their installation contracting dept. But thats not their fault. Well after standing there in line for 30 minutes, I get someone and end up asking for the manager, because it was obvious he was clueless. We were assured that the doors would arrive in a weeks time and that text message would follow apprising us of the delivery. It is TOTAL GARBAGE!! Now the latest excuse is that MasterCraft (the manufacturer) have run out of raw material. I am an Architect and it's normal that there maybe a day or 2 day or even a week delay but I have yet to see such gross delays. They lose customers daily. Sign up to receive our free weekly newsletter. I've owned businesses before, and wouldn't be caught dead selling this low-end garbage unless I owned a dollar tree and it was expected to be low-quality crap for a buck. Second load came with garage doors, but not enough soffit pieces or enough shingles. I don't need that garbage, I won't tolerate it, and I certainly will NEVER EVER shop there or recommend anyone shop there. I took the cart to the exchange desk and I was informed the exchange could not be made unless I removed all the "residue" (wood chips and bar oil) from inside the saw. Great value - Easily found a game for $4 there and it was $8 at Walmart. No one to help me, middle of the woods, and now I'm super pressed for time because in a week there's suppose to be snow and a major temp drop. We have absolutely no recourse but to grin and bear it. I'm sticking to Lowe's. We purchased a power washer. Hose cracked within 24 hours. I hope Amazon takes them out. Issue #2 - Some of the panels and numerous scratches on them, so I had to dig through the pile to see how many. Roof came in around October. I had no other choice. Upon cashing out the cashier told me my total was ~$140 and I commented that couldn't be right and we started verifying the prices. Ordered a bypass closet door that I found on their online site. This company has dozens and dozens of complaints, we purchase a lawn mower out the box, turn out to be used with missing parts, will not run. My husband and I shop at the Menards in Pekin, Illinois regularly. After waiting almost 3 weeks for a response to my submission sent by certified mail since I wanted to be sure this was received, I get a letter in the mail from Menards telling me that they forwarded a copy of my complaint to American Standard who made my Eljer toilet. A link has directed you to this review. WORST, WORST, WORST customer service. We thought HD was bad. And then it started leaking so we went to return it and we had to wait a long time and also they made us tell our story with my video proof of the noise and everything to 5 different workers just for the last two to tell us that there is nothing they can do and that because they have a 7 day return on appliances or it has to not be used or in original packaging!!! Regardless I had to still put them up cause I was out of time. It was 15 trips. Another kid whose face happened to touch the glass/knob had red burn marks on her face. Door construction is also very poor.
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