Step 3: We provide the return address and shipment labelling instructions. Items ship from China, Germany and Canada. Note: Due to the natural characteristics of our alabaster, each fixture is unique. , we will be forced to resell this item to recoup our costs for storage and administration fees. In cases where thereare issues with the address or delivery, the recipient will be required to help coordinate with the courier on resolving shipment issues. If you refuse your furniture, artwork, lighting, rug, and/or mirror delivery due to damage or manufacturing defect, the piece will be brought back to the local delivery terminal. 2022 Kelly Wearstler. is backordered and will ship as soon as it is back in stock. If in stock, this item takes2-3weeks to ship. Please reach out to us atcontact@stofferhome.comfor the most up to date timeline. The same series of products, click on the picture to learn more >>>, Size: Dia 10cm x H 35cm / 3.9 x H 13.8, Size: Dia 10cm x H 50cm / 3.9 x H 19.7, Light source base type: G4 (as shown below). Step 5: Notify us via email that you have sent your return and provide us with your tracking number if applicable. Add on material shortages preventing production lines from running at 100%, and the lack of available truck drivers that we rely upon for the transport of goods, which extends further the delays and increases costs, and you have a real web of challenges to get items to clients. Been in the lookout for a small lamp and came across this one on wayfair. of receiving the product. Get a modern look with the Melange Elongated Wall Sconce. These variations can occur during the manufacturing process, or while in your home as they adjust to the temperature and humidity of your space and climate. ***Kindly note that West of Main is a small local business with limited warehouse storage available. If your country is not listed please email us[emailprotected]and ask for shipping rate to your specific country. Get the latest on exclusive sales, new arrivals and interior design inspo deliveredto your inbox We ask that all requests for returns are brought to our attention within. Your shipping fee should be added to your cart at checkout after a postal or zip code is entered. For specialised outdoor lighting, we exclusively represent Belgian-based lighting designers, Authentage. We do our best to Liaise with the courier, but due to varying timezones and different languages, the problem is resolved much more quickly with the recipients involvement. Eligible partial/full refund & replacement. Please note: Your payment does not include customs duties, local taxes, or any other import costs. Generally, there are two reasons for return: We are certain that you will adore your Vakkerlightingorder when it arrives, but if you don't for any reason, please just drop us a quick line via our contact us page or just reply the shipping update emails and we will make it right. To ensure a safe and quick delivery, be sure to follow the below: Clear or move any existing furniture that may block entrances, doorways, and staircases, Remove any frames or artwork from walls that may be susceptible to damage, Place any pets in another room of your home, Damages to the merchandise while in transit or defects in manufacturing are rare but occasionally do happen. Then contact your credit card company, it may take some time before your refund is officially posted. If in stock, this item takes2-3weeks to ship. If you haven't received one of the confirmation emails above, please contact us to "info@Vakkerlight.com". In most cases, our parcels pass through customs without VAT payable. Estimated handling time: 1-10 days. To be eligible for a return, your item must be unused and in the same condition that you received it. - Any itemhasn't been delivered within 90days. I was hoping the light would be bright but instead its a soft yellow. Shipping costs to send the item back to our store warehouse will be the responsibility of the buyer. Online orders can be canceled within 24 hours for no charge. You must reach out with an inquiry within this time window to be eligible for a return or exchange. We strive to have all in stock items shipped as quickly as possible. Products are to be unused. Lighting is non-returnable. Visiting Grand Rapids? We will contact you with a quote after your order is placed. We ask that you purchase well ahead of your deadline to avoid any unexpected delays. We also proudly represent British design studios Tigermoth Lighting and Haberdashery who create made-to-order, finely handcrafted statement pieces. Any questions? Copyright 2022 ec Estudio Integral. Please reach out to us at, for the most up to date timeline. We are sorry for this inconvenience, we know this is not ideal. Order confirmation and shipping confirmation will be sent to your registered email or mobile number. Once products have been received back at our warehouse, they will be inspected to ensure they are in their original condition and packaging. If youve done all of this and you still have not received your refund yet, please contact us throughour contact page. I bought two of these lamps for my bedroom. Please refer to the tracking number of UPS Express:1Z30YE206899562410, UAE United Arab Emirates / Bahrain /Kuwait (China-Middle East air or sea express line express 10-35 days), Please refer to the tracking number Express:MT12346, Click on the website and enter the tracking number, RUSSIA (China-Russia Special Line Express 10-30 days). If you are shipping to a remote or rural location, please be advised there may be additional delivery fees. International Orders: Lead times and availability vary for non-US 120V fixtures. Most orders are received in 4-8 weeks from order to delivery. Visit us at: 714 Wealthy Street SE |Grand Rapids, MI 49503, Hours:Sunday & Monday ClosedTuesday-Friday10am-5pm Saturday 10am-4pm. Refunds (if applicable) If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If signed without note of damages, West of Main will not be responsible for any damage or imperfections you may find, and will not provide any compensation. Lote en Mirador del Lago:3.654 m2.Excelente vista al Lago, LOTE EN EL CONDADO DE 1430 m2, EN COSQUIN. Please print out your order confirmation email and include it in the returning package. Special items requiring customizing may incur an extra 3-4 working days. Mooielightis an online concept lighting store established in 2008. Your browser's Javascript functionality is turned off. Description:Height: 20"Width: 4.25"Extension: 3.5"Backplate: 4.25 x 20" Rectangle Socket: 2 - E26 Keyless Wattage: 2 - 12 LED B. If a delivery is returned due to issues with the address, or if the recipient is not present for delivery and the parcel is returned to us, there will be a shipment fee to redeliver the parcel this will be calculated and communicated before resending. Effortlessly pairing natural alabaster and sleek metal detailing in a streamlined geometric form, the MELANGE ELONGATED SCONCE exudes a modern refinement while emphasizing the beauty of natural stone. This sconce features hand-carved natural alabaster with either Antique Brass, Bronze or Polished Nickel detailing and is rated for damp locations.2 - 12 LED B,Standard 110V. Size: Dia 10 cm x H 35 cm / 3.9 x H 13.8, Size: Dia 10 cm x H 50 cm / 3.9 x H 19.7, Material: Metal, Alabaster, Natural Stone, Light source: LED bulb or halogen bulb (G4), Light source base type: pluggable G4 base. Please contact us if you would like to cancel an order. A: Whether it supports dimming depends on what type of bulb you buy. Electrical Regulatory Authorities Council. There is a cost to the customer for shipping for ALL orders. Please submit your email to stay in the loop. All Rights Reserved. This obviously has made it very difficult to keep up with the customer service around delays and we are working a huge amount to try to keep up. If you have any questions about our products, please contact us and we will get back to you within 24 hours. If you are in the above countries, you still want to buy lamps. It is our responsibility to supply you with goods that meet your consumer rights. Refunds will, Custom or made-to-order items, including artwork and furniture, Medium/large furniture items (dining tables, dining chairs, armchairs, sofas, cabinets, sideboards, nightstands, beds and any other items over 20 lbs), Bedding (including throws), towels, and bath products (for sanitary reasons), Items damaged through normal wear, such as sun exposure, humidity, or other natural factors. Wattage: 2 - 12 LED B.Bulb(s) not included. We can offer to expedite the shipment with UPS or Fedex. Effortlessly pairing natural alabaster and sleek metal detailing in a streamlined geometric form, the Melange Small Flush Mount exudes a modern refinement while emphasizing the beauty of natural stone. Please turn it on so that you can experience the full capabilities of this site. Averagehandling time? When submitting a request to have your item considered for a damage claim, please remember to be kind and courteous to our customer service representatives. If there is a refund amount, the refund will be the original amount, less return shipping, duties, and brokerage, a handling fee charge, and less a 25% restocking fee. Store Credit Misinterpretation of product listing despite clear indications fornon discounted items. The alabaster shade with metal clip in polished nickel, antique burnished brass or bronze can be installed vertical or horizontal. EXCELENTE OPORTUNIDAD DEPARTAMENTO CNTRICO EN COSQUIN, OPORTUNIDAD CHALET VILLA MIRADOR DEL LAGO. We do not accept returns on all items due to cost and space reasons. For all White Glove delivery, a DEPOSIT will be charged at time of checkout. Step 0: Read our return policy above to determine whether your order qualifies to be refunded/returned. Please note: Each piece of alabaster is unique, containing its own character with natural veining patterns. We only accept returns on eligible items indicated below. If you buy a dimming bulb, this lamp will achieve a dimming function. Please fully inspect your furniture at the time of delivery and communicate any damage or defect to our customer experience team within 48 hours of order receipt, so that we may file a damage claim with our manufacturer and include it in your delivery documents. It is recommended that you use LED bulbs only to prevent discolouration and to ensure your alabaster fixture retains its beauty. If you live in an apartment building please also measure your elevator and staircases. These variations are not considered defects and, therefore, are not classified as items eligible for return or damage claims. Feel free to reach out prior to placing your order should you have any questions or concerns. To ensure a safe and quick delivery, be sure to follow the below: If you live in a building that requires the use of an elevator, be sure to book its use in advance. - Any itemreturned to the sender without being delivered. Its everything!!! , Transitional, Additional options that would change other selections, Melange Small Elongated Pendant (KW 5512PN-ALB), Melange Medium Floating Disc Pendant (KW 5612BZ-ALB), Melange Large Floating Disc Semi-Flush Chandelier (KW 4015BZ-ALB), Melange Large Floating Disc Chandelier (KW 5602BZ-ALB), Melange X-Large Flush Mount (KW 4016AB-ALB), Melange 28" Elongated Sconce (KW 2016PN-ALB). Note:that the alabaster pattern varies from product to product, so the displayed image may be different. Please measure the opening and height of the elevator door to ensure pieces will fit. . Please note, the claims process for damaged furniture, artwork, lighting, rugs, and mirrors takes 3-5 weeks to finalize. If the order did not arrive by a certain date, we cannot refund an order while it is in transit. For delivery items for which we are not provided a tracking number, after the order item reaches your local area, the delivery company may contact you via phone, email or text to schedule a delivery date and time that works for you. Not Refundable Gift cards. contact you via phone, email or text to schedule a delivery date and time that works for you. Control method: push-button switch (support bulb dimming). Our shipping costs are calculated by size, shape, weight and distance of shipping address. We import lighting that inspires us and the types of spaces we aspire to live in, work in and dream in. We've boundless plains to share. Step 2:We confirm the refund amount you qualify for depending on your reason for return and items in your order. See the linkherefor more information. During the winter season, please clear all driveways and walkways of snow and ice to ensure the safety of our delivery team and the security of your products. Once your order has been placed, we will contact you via email with the final White Glove shipping total cost. Effortlessly pairing natural alabaster and sleek metal detailing in a streamlined geometric form, the Melange Elongated Sconce exudes a modern refinement while emphasizing the beauty of natural stone. Please fully inspect your furniture at the time of delivery and communicate any damage or defect to our customer experience team. Save 10% off your first order. This is especially important when ordering furniture, and fixtures as these items tend to be the hardest to get into ones home. For estimated shipping timelines please refer to product pages. If your product arrives damaged, please email us at shoppe@westofmaindesign.com within 48 hours of delivery, of the damages in question, include your order number, shoot and attach. And yes, our lights are wired and certified specifically for Australia. Once products have been received back at our warehouse, they will be inspected to ensure they are in their original condition and packaging. Do Not hesitate to buy this! If 14 days have gone by since you have received your item according to your tracking number, unfortunately, we cant offer you a refund or exchange. What can I say other than I LOVE THIS LAMP! You will be contacted prior to or on delivery to complete any necessary payments. And the base is a chunk of marble that is quite hefty! Check out our Grand Rapids Guide for our favorite restaurants and things to do! Any rejected orders due to customs and duties will be shipped back to our warehouse at your expense and may be refunded in the form of a store credit. The description says its a marble Materialvery beautiful and give an elegant feel to the room. ***Should you NOT pick up your order in a timely manner, after four weeks, we will be forced to resell this item to recoup our costs for storage and administration fees. Please be aware that each destination country has different import tax threshold on the value of goods that can be imported into the country before import tax is chargeable. There is often some processing time before a refund is posted. Curbside delivery is delivered by a third-party freight company and will be adhering to all Covid-19 safety standards. Once your order has been placed, we will contact you via email with the final White Glove shipping total cost. Due to their custom nature , all made to order pieces are final sale. The carved bronze technique is juxtaposed with linen to evoke sensual drama and raw glamour. eautiful, high quality. This fixture features hand-carved natural alabaster with either Antique Brass, Bronze or Polished Nickel detailing and is rated for damp locations. We want to reassure you that we are very confident with our commercial partners, and we know they are working tirelessly to ensure we get our shipments as fast as possible so that we can deliver your items to you ASAP for you to enjoy! Many of our large furniture pieces and artwork are custom/made to order. Please note: that the alabaster pattern varies from product to product, so the displayed image may be different. We are here to help you realise your architectural vision. Designed by, INVERSORES! You can reach us at contact@stofferhome.com. Shipping Australia-wide. Thank you for your continued support and understanding throughout this unprecedented time in history. In most cases, a 25% restocking fee and/or damage fee will be charged to the client. Import duties, taxes, and charges arenot includedin the item price or shipping cost. NON DELIVERIES / RETURNED DELIVERY Where are items located? This situation does not touch only our small business - West of Main, but a very wide range of retailers. Kindly note, replacements can only be for the same piece and are subject to availability. IDEAL OPORTUNIDAD DE INVERSION, CODIGO 4803 OPORTUNIDAD!! If you buy a dimming bulb, this lamp will achieve a dimming function. We do not honour prices for previously placed orders, purchases made in our shop, POS purchases, or backordered items. We offer free in-store pick up with in 7 days of purchase, pick up your order in a timely manner, after. Shipping costs to send the item back to our store warehouse will be the responsibility of the buyer. - Any item not in its original condition, which meansdamaged or missing partsfor reasons not due to our error. However, in certain circumstances especially on larger orders, we may need to provide more information to customs and need to cooperate with buyer to provide paper work. If we do not receive the required information / images we will have to deny your claim. Please reach out to our customer service associates for approval of your return and to initiate the return process. ***Kindly note that due to complications due to COVID-19 on the manufacturing and shipping industries, as well as vessel, container, vehicle and driver shortages, all shipping rates provided at time of checkout are. Please note: Your payment does not include customs duties, local taxes or any other import costs. During the day, or when it's not turned on, it still looks great in the room . Shipping rates change daily and we, as a local business, are committed to providing you the best possible rates. Some items will require a signature to complete the delivery. Refunds will only be processed to store credit within 7 days from the date of receipt. Enable collaborative features and customize widget: Any questions, please contact the support team: info@vakkerlight.com, Crystal Light: Modern and Traditional Options. We are registered as a Responsible Supplier (E6428) with the Electrical Regulatory Authorities Council (ERAC) and are proud to be Associate Members of the Lighting Council of Australia and the IESANZ. please contact our support team:[emailprotected]. Step 1: Submit an inquiryincluding your reason for returnatinfo@Vakkerlight.com. Once you receive your piece, you are responsible for inspecting the item and pointing out any damages you find before signing the docket. Explore the finishing details andaccessories to make your next decorating project complete. Shipping time with UPS.Door to doorYou do not need to pay import duties. If you have any concerns that we have not met our legal obligations please contact us: If you need any 3D max files or product parameters, please contact the support team. Please feel free to contact us if youd like to know if an item youre interested in is in stock. Please take multiple in-focus, close ups and wide-angled, full product photos in order for us to easily and clearly reference the damages reported. If you've selected White Glove as your shipping method, they will unpack each item, place it in your room of choice, provide assembly, and remove all packaging from the property. Join the conversation about modern design. Covid factory closures, such as what's happened in China, and worker shortages at factories exacerbate the problems. Please note that this lead time is subject to change and Covid related delays are possible. of order receipt, so that we may file a damage claim with our manufacturer and include it in your delivery documents. Shipping time with China Post Air Parcel25-50 daysor EMS 5-20 days + handling time. 2022 Archiproducts.com - P.IVA IT05611580720 - ROC 21492 | REA BA 429007 - Newspaper registered at the Court of Bari, General Registry No. Order Cancellation Cancelling orders is only possiblewithin 4hours after order confirmation. We are happy to hold onto your order for a few days, however, please do attempt to pick up your complete order as soon as possible after purchasing and being alerted to its arrival at our warehouse. If its just that the customer doesnt like our lights, the customer needs to pay the shipping cost for the return and exchange. Late or missing refunds (if applicable) If you havent received a refund yet, first check your bank account again. Our curated items are most commonly manufactured and shipped from all parts of North America, and overseas. Please note this option is currently only available to local Ottawa customers. Before the White Glove representative leaves your location, they will require a signature confirming that you acknowledge there was no damage to your order. Add a few days for custom orders. Kindly note, if you cancel your backordered item in order to process a new order at a promotional price, your originally ordered piece will no longer be reserved. If you do not follow our instructions, we cannot give you your refund. We do not ship to the following countries / regions: Trading disputes and intellectual property issues : Our company is registered in the United States, and all disputes and disputes are under the jurisdiction of the local courts of Houston, TX. This item ships via FedEx domestic and international. UNITED KINGDOM,Germany, Belgium,Netherlands,France, Denmark, Austria, Italy, Greece, Sweden, Cyprus, Croatia, Spain, Czech Republic, Hungary, Romania, Poland, Norway, Finland, Croatia, Slovenia, Switzerland, Ireland, Portugal, Estonia, Shipping time with Royal Mail Or UPS.Door to door You do not need to pay import duties. The bulb provided by default does not support dimming. If applicable, a refund will be processed within 5 business days once we have received the pieces back at our warehouse. We offer free in-store pick up with in 7 days of purchase from our Ottawa showroom and warehouse. Items eligible for return or exchange: Items that arrive damaged if notified within 48 hours of delivery or pick-up. And the shipping confirmation will be sent within 2-7days after you receive the order confirmation through toyour email address or mobile number you have registered when you place the order. Please refer to the tracking number of UPS Express:1Z6RE2016750315367. It is recommended that all larger furniture pieces be delivered with our White Glove delivery service providers. This service is limited to selection:standard shipping channels. Damages to the merchandise while in transit or defects in manufacturing are rare but occasionally do happen. (Our freight forwarder will pay your import duties) If applicable, a refund will be processed within 5 business days once we have received the pieces back at our warehouse. ***Kindly note that natural and organic materials, such as our beautiful wooden pieces, are subject to variations and imperfections that add texture and layers to the story of the piece. Effortlessly pairing natural alabaster and sleek metal detailing in a streamlined geometric form, the Melange Elongated Sconce exudes a modern refinement while emphasizing the beauty of natural stone. They want to ensure you have a positive customer service experience, so please treat them kindly and with respect! After this time, we cannot provide a refund. We ask that all requests for returns are brought to our attention within 7 days of receiving the product. Many manufacturers are still quoting 1 year lead times whereas in the past they might have been able to produce in 30 - 90 days. We continue to strive to meet all Estimated Delivery Dates, but due to global supply chain challenges, there may be a need to extend these dates. We will contact you once your order has been received and is ready for pickup. These charges are the buyers responsibility. Your personal data will be used to support your experience throughout this website, to manage access to your account, and for other purposes described in our privacy policy. Our team will work diligently to have a replacement issued and shipped as soon as possible. 3D model is in preparation, please contact us if you need, sizing is perfect for my home office. Any questions? If you belong to the European Union, Canada and the United States, we will ship by UPS, Door to door, and you do not need to pay any import duties. Special attention: Please choosestandard shipping channelsfor Britain, Belgium, Poland, Spain, Germany, Luxembourg, Austria, Sweden, Hungary, otherwise the customs may impose expensive import duties. Please know that we will continue to do everything we can to get your items shipped to you as soon as possible, but due to measures outside of our control we will not be accepting returns or cancellations for delayed shipments. If there is damage, please note any specific impairments on the Proof of Delivery form before signing. Step 6: We will process your return within 3-5 business days of receiving your returned items. A cancellation request after 24 - 48 hours incurs a 25% restocking fee to the client.. and are subject to the final sale policy.
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