No concrete date could be giving to receive our order we asked for a refund we were told we would pay .10 percent for something we never received and de were not sure when we would . Never again, Ashley. It would be $400 more, I declined. Apply Now. I waited for about a week before I grew impatient and call back the manager explaining to him that I was waiting for the callback he promised. Still waiting for a paid for delivery. The issues was not the product or the sale person. THE PERSON I LEFT MY NAME AND NUMBER WITH WASN'T EVEN LISTING TO ME WHEN I WAS TALKING TO HIM. We ordered a full living room and dining set. High pressure sales tactics, complicated pricing to obscure what you're really paying, sneaky high-priced "protection plans," and dishonest and unreliable customer service. Maybe the worst sales experience of my life. Obviously this is not a complete review. WTHHHHH!!!! After a while, I found a set of chairs that I wanted to purchase, but the sales rep was no where to be found. Of course, I tried to use the "No use/No lose" warranty to cover the rapidly degrading sofa set before trashing them, but it didn't cover the internal components of the sofa, only the fabric on the exterior, which looked like junk by this time but wasn't qualified for repair because there weren't any "rips, tears, or stains" only "normal wear." Join our newsletter to know about our new arrivals, events, contests, design tips, and more. This brand new Ashley sectional can be yours for $25/week. I had been researching for weeks on what I wanted and found this gorgeous set at Ashley Home Store in Columbia, MO. I purchased a lift chair about 6 months or less. Basically, What I Am Telling Everyone Is: They Take Your Money And Run With Zero Customer Service. Got it on schedule, confirmed going to have someone meet them at the house since we were working. My husband took off a second day from work on Thursday, July 9. Very upset and unsatisfied customer buyer beware:::: Ashley Furniture Store Scottsbluff Ne I was sold a $1700 bed set. What kind of customer service is this. It's ALL ABOUT MAKING THE SALE! Today is 12/17, they came to pick up the barstool.and they said they were only scheduled to pick up NOT DELIVER. Currently my experience has bee BAD. What is the point of having employees if they aren't going to help or do what they are supposed. Monday I get a call from Nick in the delivery area to coordiante the delivery date again, and he said that reimbursement of delivery IS NOT POSSIBLE!! Hopefully in about 2 weeks it will be. From rustic chic bedroom designs to traditional dining rooms, Ashley's collections are a good option if you want plug and play style for your next room upgrade. Every time I called and asked for this person NO one knew who they were. The other 3 were to be delivered by their own delivery service. I was pissed! It was used for one year. This really ruined my excitement for moving into a new house. The top furniture request from Ashley shoppers is a new sectional for the living room. Discover more about the small businesses partnering with Amazon and Amazons commitment to empowering them. I ask price again, and he starts pulling out every sales tool - using multiple analogies to compare this purchase to other big purchases, consider the cost over the lifetime of the bed, blah blah. I was fine with that as I understand Covid situation. I have had the literal worst experience buying furniture. Fortunately for me, I chose not to purchase anything based upon my experience which was super negative. The reason it is clear that October 24, 2020 date was a confirmed date (and not a tentative date) is that (i) Ashley never sought to revise the delivery date and (ii) because (according to Ashley), it had left the factory. FINALLY was able to get in touch with someone that would actually look up the order only to find out the set was discontinued weeks after I ordered it and is no longer available. They can classify everything as normal wear and tear. Horrible, horrible customer service and products. To only be told out of stock and won't get one for another week. Just for the record we asked Ashleys for a refund the same day it was delivered. Four years into the contract she has a small light scratch on the nightstand. My bed has been on the floor now for 2 weeks. Went in person on 11/21 and bedroom set was still in store. Let me put it this way I pretty much had my bed paid off before Ashley ever brought it to me. Amazon Brand - Stone & Beam Westview Extra-Deep Down-Filled Sofa Couch, 89"W, Smoke, Signature Design by Ashley Jarreau Sofa Chaise Sleeper Chofa with Pull-Out Cushion, Blue, Signature Design by Ashley Darcy Casual Plush Sofa, Dark Blue, Signature Design by Ashley Clonmel Microfiber Extra Wide Seat Adjustable Power Reclining Sofa, Brown, Sponsored | Based on star rating and number of customer ratings, GDFStudio Christopher Knight Home Aidan Mid Century Modern Tufted Fabric Sofa, Beige, Signature Design by Ashley Paradise Trail Outdoor Patio Sofa with Cushion and 2 Pillows, Brown & Beige, Signature Design by Ashley Grasson Lane Modern Farmhouse Outdoor Patio Loveseat, Brown & Blue, HONBAY Reversible Sectional Sofa Couch Set L Shaped Couch Sofa Sets for Living Room 4 Seat Sofa Sectional with Storage Ottoman for Small Apartment,Grey (Sectional+Hydraulic Rod Ottoman), XIZZI Patio Furniture, Outdoor Garden Sofa sectional, Wicker Patio Furniture with Wather Resistant Cushion and 2 Pillows (Beige), HONBAY Reversible Sectional Sofa Couch L-Shape Sofa Convertible Couch for Living Room 4-seat Sofas Sectional for Apartment Dark Grey, Signature Design by Ashley Hallstrung Contemporary 2 Seat Leather Power Reclining Sofa, Dark Gray, Signature Design by Ashley Savesto Feather Blended Cloud Armless Wedge, White, Signature Design by Ashley Stoneland Faux Leather Manual Pull Tab Reclining Sofa, Light Brown, Signature Design by Ashley Harleson Modern Farmhouse Sofa with Nailhead Trim and 5 Accent Pillows, Beige, Signature Design by Ashley McCade Contemporary Manual Pull Tab Dual-Sided Reclining Sofa, Gray, Devion Furniture Contemporary Reversible Sectional Sleeper Sectional Sofa with Storage Chaise in Light Gray Fabric, Signature Design by Ashley Darcy Casual Plush L-Shaped Reversible Sofa Chaise Chofa, Black, Signature Design by Ashley Nemoli Contemporary Chenille Sofa with 4 Accent Pillows, Gray, Signature Design by Ashley Accrington Plush Loveseat with Tufted Back, Gray, Amazon Brand Rivet Canton Deep Mid-Century Modern Sofa Couch, 88.6"W, White. Slumber Search is supported by readers. Lastly, renovate which is the credit company they use mistakenly charged our account 200.00 dollars for no reason. It was on back order then it came. Tried to reason and they said I needed to contact Ashley. I get on the phone immediately, the lady tells me that my correct barstool is scheduled to be delivered 12/21 and I should have received a call about it because it was back ordered. Most companies have a no phone policy. Since there is no pending order for a loveseat, I am undisputedly entitled to a return of my $1,031.57. Found out the the warranty is through a 3rd party who doesn't do cleaning. Every time I have called for an update they push the delivery date back. This is all immensely disappointing. the head board and the side pieces where the wrong item! The next day, I called Customer Service and was told the request STILL hadn't been submitted and the earliest I could receive it was in 1 week. Don't shop here. We had such a good experience at Ashley Home Store. Melinda said we could get reimbursed for delivery, as the mistake wasn't ours & we weren't the angry customers. I was told the 50% would come off the full price. It's a lot of people that know me in the music world . To our surprise, it was the recliner that was not due till May 2022. (A) AERY IMPORTS. But two months in it broke. We called customer service because one of the pieces wasn't going to fit in our room and it took forever before someone answered. I don't want this couch and I'm mad I feel forced to keep it . Now I guess it is under new management, I cringe when I even drive by the store. You cannot call the store directly and get ahold of anyone. Now it is scheduled for the 1 of February. I would HIGHLY recommend going elsewhere. So we had to refuse it and ask for a refund. That was a fraudulent statement which later they blamed on our salesperson. Support is Key!! My hope is for Ashley future customers is to know, some of the products sold are not quality. Home Living Furniture. They came the next day after placing my order and everything was in good condition and they came in the delivery window promised. especially if it is on sale. Not only that, there are NO PRE-DRILLED holes TO attach them. I would like to share my sofa buying experience. The covering on the mattress has readjusted so that one side of it is now nearly on the bottom. Is there was less than 1 star , I'd have given it to them, I bought a whole living room and a tv stand and I purchased the delivery service, it's not free over there as they claimed! Our mattress and box springs arrived but not the furniture. And then it was changed to July 21th. It Is A Shame That They Do This To People. NEVER!!! In fact it was the same chair from before. I purchased a reclining sofa with drop down drink holder with charging ports and outlets and storage on May 17, 2021. Well Ashley of course told me this would void my warranty. **** After they left, we called the customer service number told them that the barstools were damaged and not what we wanted. Take my word and stay away from the South Blvd. Confirmed delivery for today with a time frame. I Live In A Gated Community..And They Missed Delivery Due To A Death In The Family. We are now at a lose for what to do. The first day one of the drawer guides fell apart. Why is it up to me to double, triple check on my delivery?? They refused to order another one also refused to come get it. No one can stand to lay on it its horrible. So they tell me the swap will take place 12/17, a whole month later from date of purchase! I told her i notice the order she had put in was the wrong items and the boxes were matching the invoice! Whenever we texted the salesperson (as instructed) to add things on, he never responded. I purchased some items very early in July of this year and after waiting endlessly I still havent received my order. I WILL NEVER BUY ANYTHING From them again!!! I would definitely recommend buying elsewhere. I placed a called to the customer service number at 9 am and spoke to someone name Chantelle or channel. Plank-style detailing on the headboard and footboard incorporates a classically rustic touch that is homey and comforting. Unfortunately, I did not find this damage until after I had signed for it. That is what I wanted. They dont honor their written promises to assemble furniture! From the beginning of the stores convenient location to the end dealing with the delivery guys. Needless to say it was amazing and I can see why it was her personal favorite. We will not be going back to this location and would not recommend it to anyone. The second delivery had a sofa and a love seat.
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