There are no signs posted that people in wheelchairs can not use their escalators. On 7/16 /2017 Menard offer 11% purchased item #6736057 Jensen Pulldown Kitchen faucet price went up for $114.0. My husband and I are delighted to have a new store near us, we think that the shopping experience and the very helpful staff are top notch, no complaints here. Why I should go through the effort again to load the pieces onto my small car and drive back to store, then load the correct pieces onto my small car and drive back home again. They make Lowe's look like store of the year!! NO! I rolled up to the customer service desk. Upon closing the chairs ONCE both plastic pieces broke! Once I realized the paint on my walls should have dried and still looked too wet (about 2 hours work later as I was doing touch ups) I exchanged it for satin finish. I am ashamed to say I was swearing and **. "No," he said, he cannot store product like that. My boyfriend and I ordered a three-part order from the Cheyenne store on June 13, 2017, making it very clear at that time that we needed to pick the entire order up at once, since we were literally on the other side of the state and would be driving more than 500 miles to get these supplies. I asked to speak with the store manager, only to be told there was no manager available to speak with me. Serving Stevens Point and the Surrounding Area, Serving Rothschild and the Surrounding Area, I worked with Kelly Knipper on a bathroom tile purchase. 3 Men said they were "Store Managers" in one spot. I sent a copy of my receipt, plus rebate paperwork that was needed in order for myself to get my check. So you as a grown man being paid to be a manager in a store says you are being abused for being yelled at but making a customer this upset in your store is not considered abuse? They also do not tell you that on their website. Plus I bought carpet from them only to unroll it to find a large bald spot in the carpet. Its location on this page may change next time you visit. (If there was such a thing. They also recommend that you have it re-evaluated every other year for a cost. Her reply was, "go ahead" in reference to contacting corporate. This is the fourth time I'm having to paint that wall. After we called several times about the status of the order, on June 30 Mason from Menards called both my boyfriend and I and left us messages confirming that our entire order had been personally verified to be in-store, was in the back in one location, and ready to be picked up. Not a big deal, except the woman in the paint department ran back and gave me semi-gloss instead of the satin gallon I had brought to her. I drive around trying to find help but there is nobody around. I then ask them if they were available in the Loveland store. A couple days later he left me a voicemail. I'm not going to go broke over $30 but it's the principle; I paid for product that they "supposedly" shipped and delivered. So she calls another woman. Rob helped me to place a special order where I could buy the 2 in stock and Menards would email me when they had two more for pick up later. Their carpet installer stole my shop vac and weed whacker on the last day of the job. We are talking about furniture that was in their store, never moved from its original place and now they wanted to hose the consumer because they ordered another one. He was told to pick up the order in back, and fix the financing afterwards. Plus the contractor that was working on my home had to go back to the store a dozen time. It took another half hour to find and load a single, 16 wooden case he was told contained all the siding and accessories, a crate that we were billed $150 for. I got a big order (biggest pavers 72 lbs.). It took him almost 30 minutes to get an invoice and the receipt from our prepayment 3 weeks earlier - which is when he realized the financing we had asked for had not been applied. During the loading process in the yard, my boyfriend stressed repeatedly that he wanted to verify the entire order - including the siding and accessories. However, beware of how they process rebates, you have to look up the Rebate #, fill out the form and then mail in the form. I wish I could give no stars. With that attitude, Menards doesn't deserve to even be in business. Is it possible Menards buys Owens Corning shingle rejects or seconds? Probably the same person responded to both my emails. I made a pretty substantial purchase ($1,600) on the day prior to one of your 11% rebate sales. Guess what? They want everything in writing, so they do not have to respond to the consumer and can steal your money for whatever lying excuses that justify making a dime from the consumer. Posting this to social media is my first step in getting my voice heard. ), Made a large purchase from Menards. Menards never took responsibility, no apologies, and don't even try contacting corporate. The consistency was runny instead of standing up in a gob. All Rights Reserved. Went to store today to use a $3.82 rebate, system not working in store. Space doesn't permit me to write about the problems, manager incompetence and general lack of concern for their customers. Very inefficient, lots of room for mail to get lost, stupid, stupid system. They need an updated system. It is BS. Therefore, why in the world would they try to "help me?" I had to drive around go back in the store to get someone to come out and help me. The store manager refuse to replace the wrong pieces from my home and ask me to bring the pieces back to store. I have contacted Chad at the Independence, MO store twice about this. He did not finally get the window and door and leave the yard until 1:55pm, 2 hours after he started trying to pick up our order, and almost 90 minutes after starting the loading process. We value your privacy. So I start yelling. What is your problem!?". Menards took no responsibility, treated me like crap, and I was hung up on by Corporate when I contacted them about this. Moreover, her follow up andmore, Serving Friendship and the Surrounding Area. Home Decorating Center - Floor To Ceiling. Maybe he was fired, maybe not. Do they really call this acceptable customer service? Try to find anything on Menards site is a waste of time. Worst search engine. Brett agreed that he shouldnt ask us to spend so much money and time when it was his store that had majorly messed up, but there was nothing else he could do. I get to the front of the line and the woman has no idea what to do. It sounds like a scam to me. "Contact the store". Another trip back was simply way beyond our budget until I went back to work in the fall (Im a teacher). Tons of male workers back there pretending not to see a girl lifting 72 lb blocks. When I buy stuff usually at Menards I do not expect high quality but brand name stuff I expect the same quality as anywhere else. I explained my situation to him, being ignored by store employees. They will hang up on you like the cowards they are. We have a maximum of 14 days to pick it up, then it will be returned and we will be charged a restocking fee. Contact me, Menards. I'm like "can we do something to get me out of here?" No chat or 24/7 customer service. The whole experience was a nightmare. So Menards is the only choice. So I went to their website and ordered a dozen Loctite epoxy tube sets for plastics. They also told me Menards is notorious for distributing out-of-expiration-date products from them. Bottom line: Menards will go out of their way to steal product by claiming it is loaded when it is not, then refusing to refund the price when they find out you can't return for what was forgotten. Mr. Menard, if you care at all about your customers, pick up the phone and call me personally and I will retract my complaint. What?!? They are trying to get revenge on me for my complaints. (I was used to not being able to remove it except by hammer and chisel even then it took a lot of chiseling to finally get it all off.) Too late, it's installed. Don't listen to the workers there I guess as they send you down a path of destruction and won't make it right. The employees understood and assured us there would be no problem. Really? So I emailed the Menards online customer service, stating the issue. After retrieving my needed items from the 2nd floor, I used the down escalator. I only had one container of spackle that I bought. I guess it's a good thing we have a Lowe's store close to us. I would NOT recommend Your Store near Kankakee IL to anyone. In the meantime, the siding is $5 less per piece on their website than we paid in store, and shipping (which the store told us was not an option for siding) is $297. When I was almost to the bottom of the escalator, a store employee forcefully grabbed my shopping cart, which caused me to almost fall out of my wheelchair and also caused me to slam my body into the side rail. So end up pay more even after rebate. I applied it anyway and found it would not stick to plastic. They had a grainy yellow dusting on the back side looking suspicious for mold. They have the absolute worst customer service I have ever heard of, there is none! Not a problem! I explained that we had given Menards our business because we could just afford to make the trip to pick things up and still save money compared to what we would have spent at Home Depot in Rock Springs. I kept going in practically every night to get more boards (I was building a fence). I will redeem my rebate but will not go back after that. I tried a second and third tube set and found the same thing. They were constantly out of items, I could never find anyone to help me. Even if it was usable online this is only retailer I've encountered that throws on a nearly 10% "processing fee" then has the gall to tell you it is for your "convenience.". Yes, this is who Menards allows to use in their stores! Prices are good too. If you want to know how not to treat the customer, go to Menards! When someone, without my consent starts trying to put stuff in my basket that offends me and I have the right to refuse their help. I cannot see any of the signs. This is one (#1) sorry store Kalamazoo, MI. A couple minutes later, a manager came to my location. Beware of these thieves. The guy convinced me to put it all on one form and the security guy in the yard can keep track of what I had picked up. I made three special trips to the store with no resolve to my problem. You have already picked them all up!" Also they don't even have a way to contact anyone direct. The closest Menards store is in Cheyenne, WY, which is about 260 miles away. Not worth your time to look. I wish I didn't even need to give them one star!!! And I spent a large amount of money in the store to be mislead! Of course I wasn't sure he did it until I went to our local court website, looked the carpet installer up, and discovered he had a rap sheet a mile long to include petty theft from Menards!! I called the 1-800 under Google and it's to a credit card company. I purchased some items from Menards, a few months ago. And whether you're looking to gather information, select a new style or care for the floors in your home, we look forward to helping you along the way. Then she said she could get my basket for me. On 7/9/2017 purchased item #6736057 Jensen Pulldown Kitchen faucet for $99.0. Consumers have to do all the legwork in order to use Menards rebates, and Menards loses nothing. Bring tools to check and reclose any type of packaging, triple verify that you actually have you order, plan to spend an entire day trying to purchase from Menards, and DON'T expect any kind of customer service. I have filed a complaint with their corporate office but will be very surprised if I hear from them. Purchased two box fans. The first night back in the yard 8 pm no lights on. I finally get there after the guy at the gate telling me the wrong place to go and they tell me that there is only one after the salesman said they were in stock. After I confirmed that the plant I originally purchased was, in fact, on sale and took a few pictures I went back to the customer service dept where Jordan was working and told her I'd like to show her the pictures of I just took and I said, "There are no blue containers anywhere near the sale signs as you had said the blue containers were the only plants that were on sale," and she didn't say anything. REALLY! If I was the Menard family, I would change my name. But now I live in Florida, and Menards is not in this state. By now I am HOT! I asked customer service to provide me a copy of my receipt that would be valid for the rebate submission. Working with an employee named Warren, he was able to find the trusses and get them loaded on our rented trailer by 12:50. FAQ. So I thought I was getting a deal. Mmm. When I went back to Menards for another gallon, they informed me I would have to pay $7 more for that gallon as it no longer came in the color I had bought a week ago. I would pay, go back in the yard they would be out of the product so I would again drive around trying to find someone to get another pallet down. Their response? We waited for approx 5 minutes and there was no response back from the garden dept. Purchased a table and two chairs for a small porch. A simple search for a copper 3" pipe gets you everything with the name pipe or copper BUT a 3" copper pipe. My boyfriend asked again before leaving if he should open the crate and check, but was assured again by Warren that all the siding was in the box, absolutely, for sure. I left my name and number with him. Purchased 4 bath tubs, Menards only had only two in stock and so it could not be purchased on their website. Then dialed another number where a human answers. Several other searches get the same results. There is no number at customer service center in Wisconsin that you can actually talk to. Now that leads me to my next issue which is linked to my first issue. He also told us there was absolutely no guarantee of when the siding would arrive in Caspar, and having it there by the 18th was unlikely - but we could gamble if we wanted to. You have got to be kidding me!! Who mails stuff? When I called the number and talked to Ryan in Wisconsin, I was told that unless I could provide receipts and prove which Menards store the items were purchased at, they would not honor the credit. My thoughts are: They target harassing handicapped people. I purchased a #1 premium perennial and after I looked at my receipt and saw the perennial rang up at $5.77 and not the sale price of $3.33 I brought it to the attention of the cashier and she flipped her light at the register on for assistance. I drove back to the store and ask them to correct the mistake. Now the other day I was in the Menards. Each purchase within two weeks was defective! His picture included seven installers flyers and the warning sign. I only had three installers to choose from. It is scam. I could NOT leave the yard and I had to go in and talk to customer service. They say the vendor is self-explanatory, so for your inconvenience but there is nothing they will do. He assured us both, in multiple phone calls, that he is the only person allowed to handle this situation, there is nothing we can do but to return to the store within 14 days to pick up the order, and we are being unreasonable to expect anything additional. Upon using the first one, the color mixed clear (I was expecting a cream color like the others). The yard is empty of employees. Other stores are using this method. You want to know. I contacted Menards within 11 hours of receiving the detector that I was returning it. Not only had I done touch ups to that wall with an employee mistaken gloss of paint, I had to sand it down and prime it. I go inside and there is a huge line. I feel Menards is a horrible home improvement store, they don't even honor military discounts either. A manager told me that would not be a problem, but I would have to wait until Saturday to get a complete refund. I stood quiet wondering. There have been a couple of bad experiences at Menards. You need to print off a form and mail it. My package supposedly delivered 2 weeks ago. How do I know I can trust these reviews about Menards? I'm very appalled and be certain that I will tell EVERYONE I know about my horrible experience and how RUDE and UNPROFESSIONAL Jordan was and she works in CUSTOMER SERVICE!!! I ignored her. (I had used many tubes of it bought at their store.) He then suggested I was being unreasonable in not gratefully accepting the $100 he offered. Lied that our product was loaded, now refuse to get it to us - I live in Rock Springs, Wyoming. When I asked a manager for a corporate number since he wouldn't help me, he even said he couldn't find one. I was told that I could come in the following day, during the sale, and pick up a form to receive the 11% rebate, otherwise I would have just waited the day to get the rebate. And for best accuracy you need to have it calibrated every year for 75.00 plus shipping. I am happy to say that they will never get my business again and many people I have talked to will never go to their store again either. It's amazing how you can go to court and get away with this **. What a joke! I discussed the situation with my boyfriend, and he then called back and asked Brett if Brett could have the order delivered to the Caspar Menards. After an hour, I was able to leave and no employee discount. I was at the same Menards about 2 weeks ago. This is extremely annoying to the point I don't want to ever shop at your store again. I was told by a cashier at the Ofallon IL Menards that my rebate would be a "check" mailed to me after I mailed my receipts to proper location. They turned the lights on but they were HPS so they took 10 minutes to brighten. I have been shopping at that store for over a year now. Great, right? I stopped in the next day, and I was told the forms were not available yet. Copyright 2003-2022 Shaw Industries Group, Inc., a Berkshire Hathaway Company. Last year I got my Duration shingles from Lowe's and they were of excellent quality. I like Menards for certain things but the quality of their lumber subpar. Plus the shower kit set went back twice because it didn't properly have all the parts in the box. We value your privacy. Then I had to help the guy pull out 12 foot boards, carry them to the saw, then help him cut them and load them in my car. That means no such employee existed at that store as the one I filed the complaint against according to Menards anyways. They have flat belt escalators at that store. Because they didn't place any nuts or bolts in the toilet box. She could not access what she needed on that computer. I decided to try it so I would not have to go into the store when I am dirty from working (I am a girl by the way). We were dodging storms that day and assume the receipt blew away as we raced through the rain to the truck. Requested Rob to pull the two tubs as my contractor would be coming to pick them up the next day. We then asked if the siding could remain in the Cheyenne store until late September, when I (a teacher) would get my next paycheck and would have some extra money to rent the trailer and make the trip. I had a very bad feeling and experience with this Menards store. There is no effort to satisfy consumers, so we can have a good experience shopping in Menards. Both chairs have a metal and plastic mechanism for "locking" purposes. Poor execution on their end. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. I will never be able to resolve this issue with them, and they will keep the returned merchandise that I paid my hard earned for, and not honor their in-store credit. All the rep would say is, "Sorry, I can't do that." If they treat customers like this I will never purchase from them again!! Not only did he rob me, but it took him six days to install carpet in a basement, he was coming over two to three hours late each time and staying until almost midnight on several occasions. The store employee yelled back at me telling me that handicapped people in wheelchairs are not allowed to use Menards escalators. The only reason they do that is because if they actually dealt with customer complaints they would need to hire all of Texas to take care of the call center! Except the employees at the store failed to inform me that the Dutch Boy I had bought a week prior, wouldn't be allowed in that color anymore. Consumer has to supply envelope, stamp, and gas to mail rebate, then the wait game of 4 to 6 weeks to get rebate in the mail. I don't need their help. If we agree to return it now, though, he wont charge us a restocking fee, but we need to decide right away. I came back practically every night (building a patio). The whole Staff needs to be Trained on Customer Service. Shouldn't they have done some research themselves? He did not have the authority and walked away. I explained what had happened, and that we could not afford to make the 520 mile round trip to return for the missing siding. Once there, he spoke to two different employees who could not find our order. In this case it was the contractors time and his workers time who were waiting at the job site. Since 2012 I have probably spent $60,000 of my own money remodeling my current home at Menards. Sign up to receive our free weekly newsletter. 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