Insurance: You have the option to add on insurance based on the value of your package. Next contact your bank. Many times we look back through emails to remind ourselves of a request or situation from a customer. If you chose Overnight Delivery, your package will come by FedEx and Saturday and Sunday are not business days for that company. It does come with a tracking number. There are certain situations where only partial refunds are granted (if applicable) Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened Any item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 30 days after delivery. This is not intended to scare you into buying insurance but to educate you on the difference between Delivery Confirmation versus Insurance. If 30 days have gone by since your purchase, unfortunately we cant offer you a refund or exchange. Weare not able to guarantee Saturday delivery. Adding additional items usually only adds $1 or so per item. These packages may take 2-3 weeks to go through customs and arrive at your address. The Delivery Confirmation method is very effective however over the years there have been a couple of packages that the post office has misplaced or have arrived looking as though they were ru over by a truck. In Aggieland, visit us at 900 Harvey, Suite 1 in the Post Oak Village just down from the mall. Custom orders that have to be painted, sewn, created or designed may take a week to ten days to complete before shipping. That cuts out the possibility of our staff writing an order incorrectly. But at the same time the website works best because it automatically pulls the item(s) from inventory plus you type your own information such as address, sizes, etc. We happily accept Mastercard, Visa and Discover and Paypal. If you are working on a certain time schedule, you may want to contact the online office and inquire as to how long processing is taking. If you order items that must be made, the package will not ship the same day. Shipping To return your product, you should mail your product to: You will be responsible for paying for your own shipping costs for returning your item. Many times your postal carrier has put the package by a door you don't normally use or possibly at a neighbors house. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. To be eligible for a return, your item must be unused and in the same condition that you received it. Use this bar to show information about your cookie policy. and describe the mistake as you see it. There is a time limit to get items back to us plus once the tags are removed for any reason, we cannot accept the items back. WHY IS IT SO IMPORTANT THAT I INSPECT MY GARMENT IMMEDIATELY UPON ARRIVAL? It is important to inspect your garments when they arrive and BEFORE ANY TAGS ARE REMOVED. FREE SHIPPING - Giddy Up Glamour offers free shipping on orders of $100 or more (excluding furniture). We process orders in the order they are received. We are closed in Nacogdoches on Sunday. It is your responsibility to get exchange items back to us in new condition. Items should be returned unworn, unwashed and undamaged, no makeup stains, no tobacco odor and all tags should still be intact. Hang to dry. Bringing you trendy, size inclusive fashion since 2008. Orders with free shipping will go our using First Class mail or on occasion, FedEx or UPS. Please include a copy of your invoice showing the purchase. This just ensures that there is a scannable label on your package to track it. We must receive these orders by noon to get them out in the very same day. Sometimes we may request a photo of the item but we will let you know. We work very hard to offer you the best value for your dollar, keep prices reasonable and ship in a timely manner. They now have GPS locators on packages so they can see where the package was left. The very best way to contact us is via email at giddyupglamour4u@aol.com or use the comment tab on the website.We require everything in writing to prevent any misunderstandings on sizing, pricing, etc.You are welcome to call however it is hard to catch us by a phone.We spend most of our days creating new pieces, making jewelry, packaging orders, answering emails, filling orders, etc. Overnight Mail - this service this also guaranteed and is through FedEx. Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Many times your postal carrier has put the package by a door you don't normally use or possibly at a neighbors house. We are open Monday through Friday 10am to 6pm and Saturday 10am to 5pm. We are not able to guarantee Saturday delivery. http://www.usps.com/forms/_pdf/ps1000.pdf, Timeless Beauty Metallic Leopard V Neck Satin Peplum Top in Maroon, Timeless Beauty Metallic Leopard V Neck Satin Peplum Top in Black, You'll See Her Dotted Midi Skirt in Black, You'll See Her Dotted Midi Skirt in Camel Brown. Postal Service reports that they have delivered your package but you have not received it, you need to contact your local post office with your tracking number. We must receive these orders by noon to get them out in the very same day. Then contact your credit card company, it may take some time before your refund is officially posted. Please do not send your purchase back to the manufacturer. This is not information we have access to.you will need to speak to them personally. If you receive a refund, the cost of return shipping will be deducted from your refund. Occasionally they may also hold the package at your local post office for you to pick up. Thanks again for your business!We sincerely appreciate every order. We will also notify you of the approval or rejection of your refund. Once we get your package back we will process and then issue an online credit voucher and email you the code. Insurance is offered on the check out page. Additional non-returnable items: Gift cards Downloadable software products Some health and personal care items. Email us at giddyupglamour4u@aol.com and describe the mistake as you see it. Please do not send back any sale items. We ship five to six days a week but if for instance you order late on a Thursday, your order may not processuntil the following Monday, again depending onhow many orders are ahead of you. If this information is taken down over the phone it may not get to the correct person and we also take the chance of it getting written down incorrectly. There's the type that the shipper actually acknowledges they lost and the claim is fairly simple. Unfortunately this happens. NOTE: Please insure and use tracking on your return packages to keep the post office accountable. Once a package is handed over to the post office, UPS or Fedex, it becomes a contract between you and the shipping company. The claim form is accessed here: http://www.usps.com/forms/_pdf/ps1000.pdf. Please remember it can take up to4 businessdays to get to your order, then the Priority Mail is the actual shipping time. DOMESTIC SHIPPING: The post office has flat rate Priority Mail boxes that start at $8.95 that most single item orders will fit into very easily which includes delivery confirmation. It must also be in the original packaging. The claim form is accessed here: NOTE: Shipping and order inquiries are best answered and in the quickest way by emailing us at, Again, inspect your items immediately upon arrival and be sure to leave all the tags attached. You are responsible for the items until it reaches our warehouse. Processing timedepends on what you order, if the item is in stock or a custom item and our workload at the time you order. Boots and shoes that arrived wrapped must be returned wrapped with no tape, labels or writing on the box itself. That money goes to the shipping company, not in our pocket. With that said, we are here to assist in any way possible from any forms we need to complete or people we need to contact. We just add enough to cover handling the product once pluspayroll, light bill, etc and leaves a very small portion of profit. There's multiple types of lost packages though. We do not store credit card details nor have access to your credit card information. *Items need to be promptly inspected as we have a ten (10) day window to get them sent back except during special holiday extension. Several apparel items stacked together in a padded envelope can ship for $10-$12. **please note we are currently operating a week delayed due to the recent snow storm and loss of power at our online warehouse. When cards are declined, you lose your place in line that you have waited for and that in turn adds time to you getting your package. Lily is wearing a size small. If you order items that must be made, the package will not ship the same day. Delivery confirmation is NOT insurance. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Once the returned item is received, a gift certificate will be mailed to you. The item must be RECEIVED at the address below within 10 CALENDAR days of the confirmed date of delivery as provided by the Delivery Confirmation receipt. Jewelry for exchange must arrive back exactly as it was sent from the warehouse. Not very often but it happens. Delivery Confirmation: Giddy Up Glamour pays for and includes Delivery Confirmation on every package that leaves here. Gifts If the item was marked as a gift when purchased and shipped directly to you, youll receive a gift credit for the value of your return. You're the definition of a glow up when you sport this adorable top! Once the package leaves here and is scanned by the post office, we no longer assume any responsibility. Again we use U.S. Post Office Priority Mail for internationalorders. M variant has a Bust of 34", a Hip of 34", a Length of 34", a Sleeve Length of 24", a Waist of 30". We collect shipping on your behalf. Once processed we send it to thechosen boutique. *Tags must remain attached unless you know for sure you are keeping the item. That generates you a new order, applies your credit and gets you in line for processing and shipping all in one step. 100% Polyester. We truly appreciate each and every customer and order. Again, inspect your items immediately upon arrival and be sure to leave all the tags attached. Additionally if you still have not received the package after contacting your post office, you may file a claim with the U. S. Post Office for reimbursement direct to you. Again, most every package arrives safely with the Delivery Confirmation we provide for you. If you are using a gift card issued by Mastercard or Visa please be sure it is a registered gift card. It is a 2-3 day service from the time it leaves us, although the post office does not guarantee that time frame. Processing timedepends on what you order, if the item is in stock or a custom item and our workload at the time you order. If the U.S. We just act on your behalf. It is a crop length, has short sleeves, and is fully lined. When it arrives there, the boutique girls will call you using the number you put on the order and let you know the package is ready for pickup. We process orders on a first come, first serve basis. So when you see an itemon sale, we have cut out all margin or profit leaving no room to handle it again. We encourage you to ask questions especially about sizing on clothes and lengths of necklaces so that when your order arrives it is exactly as you wanted. It is very effective in keeping the post office accountable for your package. Shipping costs are non-refundable. Yes, every day! It is best to email the office at giddyupglamour4u@aol.com. Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If the U.S. This is not information we have access to.you will need to speak to them personally. Most orders are shipped withintwobusiness days but it depends somewhat on which day of the week you order,what you are ordering and our order back log. The reason for this is because we do not add on the higher margin that many boutiques use in pricing items. INTERNATIONAL SHIPPING: We are happy to ship internationally and you will see that choice upon checkout. It is very important to make sure you type in the correct email address on your order so that our shipping notice and tracking information reaches you. Once the order is placed we put it in line for processing along with all the other online orders, again could be2-3 days. It is your responsibility to get the items back to us and remember the post office as well as any shipping company is not error free so please use tracking and/or insurance. At that point it becomes the responsibility of the post office. It is a 2 day service with a guarantee by the post office. The only way to cut in line is by choosing expedited shipping such as Express or Overnight. Subscribe to receive updates, access to exclusive deals, and more. We dont guarantee that we will receive your returned item. If you need to exchange it for the same item, send us an email at Epicplacess@gmail.com and send your item to: 3440 kenridge parkway Deactur Georgia US 30032. Priority Mail: Standard post office shipping, usually 2-3 working days from the time we process your order. We use and pay for delivery confirmation on every package that leaves here. We are open seven days a week in the College Station location. Express Mail: A guaranteed 2 day receipt through the US Postal Service;Customers that choose Express Mail move to the front of the line for immediate processing. This can save you (and us) a lot of time when we process your order. Ordering online also establishes your place in line for processing and we keep everyone in line. All online orders are placed with the online warehouse. Yes, our shipping department emails each customer when their package leaves our warehouse. If youve done all of this and you still have not received your refund yet, please contact us at Epicplacess@gmail.com. If the post office looses your package we cannot issue a credit when we dont get the merchandise back, COLLEGE STATION, TX - 900 Harvey Rd in Post Oak Village just down from the mall, 979-229-2179, HUNTSVILLE, TX - 170 I-45 South, between Ward Furniture and Days Inn, 936-662-4548, NACOGDOCHES, TX - 113 North St. -downtown historic Nacogdoches, (936) 581-7239. WHY DO YOU REQUIRE CORRESPONDENCE BY EMAIL? etc. Be sure and try your items on BEFORE ANY TAGS ARE REMOVED. The easiest way to do this is look on the back of the gift card and call the Customer Service nu,ber listed and tell them you want to register the card back to your address. Visit us in Nacogdoches at 113 North Streeton the main "drag." Email us at. This is not insurance! After the post office reimburses you, you can then re-order if you wish. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Care Instructions: Hand wash, cold. We must receive your Overnight order by 2pm CST (preferably noon) to get it on current day's shipment. Several types of goods are exempt from being returned. S variant has a Bust of 32", a Hip of 32", a Length of 33.5", a Sleeve Length of 23.5", a Waist of 28". Yes it is costly as it basically assures your package a place on an airplane. We rather work on a volume profit than per item. Simply fill out the claim form and attach a copy of your orginal receipt from Giddy Up Glamour. To complete your return, we require a receipt or proof of purchase. Again we use the post office and Prioroty Mail. Contact us by email and we can give you an idea of our work load. We strongly recommend you also use Delivery Confirmation when returning the item(s) for your proof of shipping. Shipping starts at $6.95 for the US | Free shipping on orders of $100. In the case that we are at fault, we will assume the shipping fees but again the item needs to be returned according to the time lines, tags attached and with a copy of your invoice. If you have fragile items, you will want to consider insurance as well. First, let's break down shipping. We spend a great deal of time to make sure we get your package shipped the quickest possible way for the least amount of money. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Insurance will cover your package if it arrives damaged or the post office loses the package. Giddy Up Glamour assumes nor covers any costs associated with customs fees. We email you when your package leaves with the Delivery Confirmation number and then you can watch the progress on the usps.com website. Postal Service reports that they have delivered your package but you have not received it, you need to contact your local post office with your tracking number. We prefer to use the good ole post officeon 99.9% of our orders but occasionally we use FedExon over-sized packages or extremely heavy packages and overnight requests. In the case that you need to exchange an item, our policy follows. We process orders on a first come, first serve basis. Priority Mail - this service is offered though the post office. If they loose it in transit back to us we assume no responsibility for the lost package. First we genuinely thank you for choosing to shop with Giddy Up Glamour. Late or missing refunds (if applicable) If you havent received a refund yet, first check your bank account again. However, in the case that you need to exchange a regular priced item, we offer merchandise exchange as outlined below for exchange or store credit only, no refunds. We must receive your Express order by 2pm CST (preferably noon) to get it on current day's shipment. Then there's the type where the shipper scanned the package as delivered yet the customer says they didn't get the package. *We do not allow exchanges or credits on SALE items they are final, *Please use tracking on your package and consider insurance if needed. Visit our boutique at 170 I-45 in Huntsville, Texas. Express Mail - this service is guaranteed and also through the post office. Sometimes we may request a photo of the item but we will let you know. I BOUGHT A REGULAR PRICED ITEM THAT DOESNT FIT CORRECTLY. Pair this with the matching skirt and you'll be set for every occasion of the season! For that type, please read on.
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