After two weeks the ring begun to change. I will never purchase another thing for these thieves. At that point I told them they had ruined a special gift, were at risk of losing me as a customer entirely and I would be leaving terrible reviews everywhere. I wear it almost everyday. I paid for priority delivery. (With a receipt that read "Checked By ___". And the picture looks very good. I complained to the Better Business Bureau and it took months, but I finally got my money back. I made a purchase for a engravable wedding band. Only worn LESS than ONE week. It exceeded my expectations and sparkles beautifully! The stones are good size and the open setting is very attractive. I reached out to get info and they said they would send a replacement order. At this point Im like oh yea, Im set. ", "they were very nice looking better than I thought they would be", 4 Stone Custom Birthstone Heart Drop Mother's Pendant, "I bought this as a gift for my sister's birthday. Your Trusted Source for Personalized Jewelry & Gifts for Over 15 Years. Absolutely terrible customer service. A "free gift" from Eve's Addiction is a crappy, cheap-looking metal earring that no one - not even my jewelry-obsessed ten-year-old daughter - would want to wear. richard jennings---ca. I'm pretty happy with it. It was never delivered. They are telling me its a personal item And may not be able to be returned. Find an alternative. My necklace never made it to me, and I had to file a claim with USPS. Customer service was very helpful answering any questions i had & were great. It is as a beautiful ring and it is for my granddaughter and I know she will wear it proudly! Now I have to deal with my bank. The gems look like they were just thrown in there. I am surprised as I have received a birthstone necklace from Eve's and ordered a birthstone necklace for a friend recently and found them to be lovely which is why I am so disappointed the cross appears to look discolored on the left upper and lower sides , looks cheap. I should of read reviews first. It's very pretty and sparkly. First of all, they absolutely forgot about the engraving. I had the same thing happen to mine twice and the first time they replaced It i had it less than a day and it fell out again now they won't respond to me. I recommend this. Hi! It was supposed to be here yesterday. To find more information about reviews and trust on Sitejabber.com please visit. She told me she would mark it "on hold" so it would not be processed and told me to call back with the changed inscription. Thank you! Then, after placing a few more orders, I began to receive their "free gifts." Its junk. I have never written a bad review in my life. It's very pretty and sparkly. Long story, short, don't waste your time or money with this company. I recommend this. Horrible! Originally, I had received a purchase that had broken during its shipment, but I emailed them via customer service, and they responded within less than 24 hours! Thank u. I ordered an engraved locket that is half the size it appeared to be. I ordered my mother her grandmother ring with all grandkids birthstones and total of 8 stones we received it and it's missing a stone she is very upset as it was her Christmas gift. My sister and I ordered this bracelet for our mom for Christmas! Gift Box Included! 2022 Trustpilot, Inc. All rights reserved. lost stones out of my I love you to the moon and back ring locket. I would NEVER buy anything from there again. They finna get it! I found a phone number for them on their homepage and so I call. Eve's Addiction has a consumer rating of 1.41 stars from 285 reviews indicating that most customers are generally dissatisfied with their purchases. Responses have nothing to do with what your concern is. This bracelet was absolutely beautiful. Quality is not worth price tag and customer service is a joke. We use cookies for analytics, personalization, and ads. All of what is listed about the customer issues with this place is absolutely true. Thank you so much!! But I guess I'll take it off each time I shower. Perfect size. NOT SOMETHING I RECOMMEND. On the company's website. The quality is so poor all items I purchased were personalized but I deserve a full refund on everything. Read more of our customer testimonials below. So annoyed with this company I previewed it before it was wrapped. It's disgusting quality and they don't care!!! Not trustworthy at all! Fast forward to 2021. Is light so ones can insert various keys. ", 10 Stone Personalized Birthstone Crystal Family Tree Pendant, "I was looking for a personal gift for a favorite relative. I'm beyond upset. We would like a replacement or repair on this as soon as possible I would like a response by no later than Tuesday January 2 2018 to resolve this matter please. When I get a new necklace I just like to leave it on day and night. I was so mad and contacted them asking for a refund, but they refused to give my money back. I just love these earrings and love wearing them. I would give this company another chance because they care about their customers. You're on your way to receiving all our best deals and discounts on Eve's Addiction jewelry! I'M TOO OLD TO DO A LOT OF CLEANING NOW The pendant was so small and the pendant chain that I paid for was not included in the box. When I opened the box, there were two stones missing Was so excited to buy my dream earrings, but they arrived broken. BAD. I got this in rose gold. And the picture looks very good. Tip for consumers:Shipping was significantly longer than advertised. I was skeptical but this didnt irritate my ears at all. She absolutely loves it! I am not interested in any refund but I just wanted Eve's Addiction to see my honest review and try to package their necklaces a little more careful so this doesn't happen again to another buyer. Gain trust and grow your business with customer reviews. Meanwhile it was still in the processing stage and only 5 hours later was it actually shipped. Dont take our word for it, listen to what our customers are saying: Love the chain", 6 Stone Heart with Cross Sterling Silver Birthstone Pendant, "I really like this piece. My daughter is going to love it come Christmas time!! This company aims to please. They did not give me a tracking number or proof of delivery, and I can't make a USPS claim with out a tracking number. Also, the chain was so short that it wouldn't fit. They charged me $17.95 to repair it. It was a silver bracelet with a silver pea pod casing with 4 gem stones inside to represent the peas. Just don't shop here. The inscription inside clear and beautiful. You can not exchange or get a refund on personal items. I placed an order and within 2 minutes of placing it requested a small change to the order. is it going to come to my house. They were not concerned about it at all. Just like all the other reviews say - DO NOT BUY from them! Two weeks later and I'm still waiting for a replacement order. I love it! They messed up the size yet I still had to pay for it. Chain broke within one week. Long story short aint s*** they can do. So I call the website one mo time! Is light so ones can insert various keys. The gems dont shine like they look in picture because they are plastic. It will be the perfect gift for our mom! They wanted me to send a picture of my passport or drivers license. I rarely post a negative review about products, but this experience was so bad, I felt like I should warn other shoppers: I ordered this necklace for my mother-in-law's 60th birthday - six birthstones for her six grandchildren. THEY ARE A SCAM AND TOOK MY MONEY AND CAUSE FRUSTRATION FOR 6 MONTHS! I contacted customer service and they said it was not on their end, which it was and it would take 24 to 48 hours for it to go back on my card, that was the first time I contacted them. You discover that the "free" gift is actually $20 (which is laughable, given its quality) - that means, whatever you return will be refunded to you MINUS the $20 of the supposed "free" gift, which you neither requested (nor, most likely, are you wearing). I really like this piece. Ordered a necklace early in november. They are a complete scam and the Sunday customer service is a joke. $126 bracelet felt apart in days. The detail was so great. So pleased with this bracelet! Highly recommended!" MY FIRST RING ENDURED MANY YEARS OF ALL TYPES OF CLEANING AND WASHING BEFORE ONE OF THE SETS FELL OUT, A HASRSH CHEMICAL WAS THE FATE OF RING #2. Is this your company? ", "Great quality, this is going to make a great gift, and the shipping was so fast ", "I just love these earrings and love wearing them. This company is a fraud! Love it!!! So I tell him hey well I have screenshots of the money taken out of my account and I also have an approval code, a retrieval reference number, and a system trace number. Unless you get Sterling silver I would recommend another company. Really nice stuff! Just wish the stones were a little bigger. I was sent some crap that you would get out of a gumball machine, that was wrapped by a 5 year old. Very disappointed in the quality and too embarrassed to give it as a gift. ", 3 Stone Infinity Swirl Custom Birthstone Mother's Ring, "It was really pretty. The bracelet got here in time for the Holidays my mom is going to love it. The 'Regular Price' for the Grandmother's tree pendant is $93. It came in the mail yesterday and I have never been so disappointed with a purchase before. One and a half months later, I still have not received my refund and they are ignoring my emails. Totally illegible. Thank you guys so much. I immediately contacted customer service and was told that there was some kind of error and they'll refund me in 24 hours. I surprised my man with this dog tag with the first photo we took together and he absolutely loves it hasnt took it off . It exceeded my expectations and sparkles beautifully! Scam ships from China makes it look like it's local in the United States but it takes Months for item to arrive. When I received the second one there was an engraving, but there was no picture on it! A total scam! The locket on the ring pops open very easily. A total scam of a company just making money until someone shuts them down!! My boyfriend will absolutely love it. I am just a student and I don't have $80 to just throw away. How long does shipping take if i pay for the $35.00 ups shipping? I order a Mother's Day present from them. Prom season is here, and you deserve to look and feel amazing for your big party! I went back on a later date to confirm the ring metal type. Do the silver rings ever turn brown or green or have any discoloration? So I found them and they said that I would have it in three business days. when I sent emails, I only got automated replies. "This is my favorite place to order my jewelry the ring I ordered looks amazing" They have been taken over by a foreign entity and their customer service is aimed at pretending to not understand a word of what you write. The stones are good size and the open setting is very attractive. Thanks, Sincerely, Michelle S. The pave' wedding band i ordered is absolutely stunning! Good things come to those who join our mailing list! When I get a new necklace I just like to leave it on day and night. ", "Its a gift for my boyfriend for Christmas. Placed an order for 3 birthstone necklaces in gold color metal for two grandmas birthday gifts and one for mom. >:-(, If I could Id give it 0!! Poor customer service and I will never ever order from them again. I wouldn't have wanted to pay full price for it. ", Ring of Flowers Sterling Silver Stackable Band, "Its even shinier than online. ", 3 Stone Birthstone Gold Name Bar Bracelet, "My sister and I ordered this bracelet for our mom for Christmas! IT IS TRULY BEAUTIFUL, LOOKS VERY REALISTIC AND GARNERES COMPLIMENTS FROM ALL WHO SEE IT. It should be illegal to sell this mess. Thus is the third attempt to get my bracelets. I am extremely disappointed with Eve's Addiction and will not order anything from them again, they are highly unprofessional! If you look at the refund exchange it states no personal items. It was really pretty. Really cheap jewelry irritate my earlobes after a few minutes in my ear. What? They had approved it. But in a nut shell I'am very happy with my order I would definately order from them again. The first agent I spoke to confirmed the order was still pending and could be changed. It came the Wednesday night before our trip to visit her early Friday morning. It was very disappointing to her that the stones were lost. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Eve's Addiction. quality is not worth price tag and customer service is a joke. The women at the other end of the line refused to even listen to me and kept speaking over me about when my order would be delivered and I was trying to tell her I had already received the wrong items. ", Etched Botanical Garden Bali Bangle Bracelet, "The bracelet is beautiful. Products used:None, I never got the product I ordered. It goes with everything. Click here to get notifications about new complaints of Eve's Addiction. I checked twice and not shipped. I wear it almost everyday. I finally conceded and mailed the earrings back at my own expense. I loved it so much. Beautiful. However I am very unhappy how I got the necklace. "Awesome!!! Can you use any of that to figure out whats going on? He was like oh, okay yea I see here and he was describing to me my own order. Enjoy 30% off your next purchase when you sign up. On December 18 I went out to their website and I placed an order prior to 1:00 PM which is what they said the cut off time would be to guarantee but I was ordering would be shipped and received in time for Christmas. It is a gift and I am sure she will love it. Dont make the mistake of ordering from them Save yourself time and $$$! VERY disappointed at least an exchange since it was only worn less than three times. Why would you ship an order out when you willingly see a change request was needed? After wearing it for a month the gold has scratched off and worn away. I AM NOT KIND TO MY RINGS BECAUSE I NEVER TAKE THEM OFF. My boyfriend loved it! Looks like scribble. My order was "lost in the mail". As I have seen in other post, my card was charged twice. Its the perfect size. If I could leave a zero star I would have. Its the perfect size. ", 3 Stone Birthstone Silver Name Bar Necklace, "This is a pretty little necklace. Loved my order and it was on time for mothers day but communication sucks! I absolutely love it! They measured approximately 2.25" because they were rounded. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. I had a coupon that reduced the price from454.00 to 272.00.Initially they honored it but then suddenly after the order was confirmed, they claimed they could not verify my address on my credit card. This will surely increase the credibility of your complaint. You lost a customer and also my 5 family members said they aren't ordering again. Do you add symbols to your engravable heart lockets such as a star. And the engraving and birthstones were too small to see. These guys are very good. I plan on filing a small claims lawsuit against them at the beginning of January! I experienced the exact same thing. I would recommend these to anyone as they look so nice with most anything. Had to go to my bank. We use dedicated people and clever technology to safeguard our platform. Claim it and get a lot of features. This comment was posted by a verified customer. This website used to be credible unfortunately they've gone to sh*t. I've ordered from them numerous times in the past and I've never had an issue and if I had I would just called up their amazing customer service. We had it engraved on the back as well. I was given a necklace with two initial charms for Mothers Day of this year. This joke of a company has also been ignoring my emails and act like I'm not going to get my money back. I give it to him and he says he doesnt see anything that Ive purchased. I was given a larger pendant. Disappointed in their customer service. It was lost? Do not order from this place! They give me an email for the website, an approval code, a retrieval reference number, and a system trace number. They sent me two items, which were both poor quality and charged me for it! Do not order from this company. Thank you so much!! She absolutely loves it! Perfect and beautiful and arrived quickly! Worthless. Its even shinier than online. ", "I surprised my man with this dog tag with the first photo we took together and he absolutely loves it hasnt took it off ", Angel Wing Initial Birthstone Charm Necklace, "I absolutely love it! They are not evenly spaced what so ever, they are all facing opposite sides, and they aren't even shiny because there is dried glue on every side of the gem stones. I'm pretty happy with it. NOT SOMETHING I RECOMMEND. Im like wow, okay I see whats going on. Not a reliable company! Im speaking to the young lady all nice and sweet knowing I'm burning on the inside, but whatever. Purchased an item for our anniversary. It's an everyday fashionable but not too fancy style. They first sent me the wrong items. besides, UPS charges is far too costly when ordering from outside the US also. My credit card was charged and still nothing. BAD. And I paid a few hundred dollars for this item. Then I called up their customer service in India! I wish I would have read REAL reviews, and not the ones from their own website. But again, I never got it. This complaint was posted by a verified customer. I hung up because she refused to listen to me. I wouldn't have wanted to pay full price for it. Sadly the items are not the quality I expected.Ive ordered two of the same items before that were sterling with out an issue. I received a bracelet that looks like a childs bracelet with numbers on it, not the two I ordered and paid $96.95 for. I bought it for my mom for Christmas with all her grandkids birthstones and I cant wait to give it to her! The only suggestion would be to have an option for a better quality chain for a price. It was supposed to be here yesterday but it hasnt come in. All rights reserved. The customer service representative really cared that I was a first-time customer and wanted to make it right. Hilariously they did take my money when I paid for expedited shipping. "I have gotten many orders here and have been completely satisfied! Waste of 100 bucks. I would have giving them a higher rating but due to the fact that I have emailed and spoke to their customer service representative and verified the address. Chain is already very thin and fragile and now it may break completely. I ordered a necklace may 2, 2019 . No necklace and they keep giving me the run around! For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. She told me no. But these "freshwater pearl" studs I ordered and just received are f-a-k-e, smooth as glass.no grit to them, whatsoever. I was worried with so many names it might not come out well but they were able to add all 10 names and it looks great. Backed by the National Science Foundation, Tarnish and unable to wear less than 1 week. The items are not made properly. I explained I did not want it shipped to me to have to return it and I didn't believe they would honor the return. If someone has an issue with an order you send a replacement quickly and with upgraded shipping and not send them follow up email's of the same items on sale with next day shipping free. I am still waiting for my item 10 days ago. The complaint has been investigated and resolved to the customers satisfaction. I was skeptical but this didnt irritate my ears at all. I ordered the earrings on November 20th and received the earrings on December 16th. I previewed it before it was wrapped. The next day they shipped out my order AFTER RESPONDING TO MY EMAIL SAYING "sorry your order was already shipped." Verification can help ensure real people write reviews about real companies. So, I make my new purchase and get the rings and they are super great. I really appreciate all the info and updates from you during the processing. A bit big but otherwise I really like it. ", Classic Past Present & Future Brilliant Cut Three Stone Ring, "I HAVE OWNED 3 OF THESE RINGS. They can easily be removed from the interlocking heart as they were just floating inside the locket. Much prettier than the real thing. I hope this helps! The website offers return if customer not satisfied but they wouldnt take it back because they saidits customized due to the birthstones. Tip for consumers:Do not use this site or this company, VERY UNPROFESSIONAL CUSTOMER SERVICE REPRESENTATIVE. got the same respose that payment could not be processsed at this time to try later? I was worried with so many names it might not come out well but they were able to add all 10 names and it looks great. It made with good material. A very nice, affordable set of earrings for our grandma. At some time after she put the ring within a hour and a half the locket came open by itself and the stones were lost. 2022 Eve's Addiction - Old Saybrook, CT - New York, NY. I was literally just walking and the anklet fell off. The customer service is terrible. Ordered a pair of earrings as a Christmas gift, the website advertised delivery to Canada between 7-10 days. I keep being told they will send a return slip and it never comes. I contacted them and demanded a full refund but they refused. They are garbage at customer service and money hungry thieves. Of course the pendant was not returnable. Unfortunately the chain came with a knot in it. Do not order from them. Horrible customer service. Mens 14K Gold Filled Round CZ 6mm Stud Earrings, "Really cheap jewelry irritate my earlobes after a few minutes in my ear. I cried. It made it! When they arrived they were so small they would barely fit on my 3 year old. I spent 60$ and ordered a pretty necklace for my mom on Mother's Day. I called and asked if I could return it, and was told that it wouldn't be possible. But I guess I'll take it off each time I shower. After reading all the reviews I doubt they will ever give me my money back. The item cost $70 and looks like a piece of $5 costume jewelry. Worst online shopping experience. Anyways, I purchased two rings from Eve's Addiction and paid extra money for rush shipping.
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